SiteMinder Reviews | Glassdoor.co.uk

SiteMinder Reviews

Updated 16 Jul 2019

To filter reviews, or .

Found 140 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
76%
Recommend to a Friend
90%
Approve of CEO
Sankar Narayan
12 Ratings
Pros
  • "Relaxed work environment, decent amenities such as fruit, breakfast cereals and Friday drinks(in 7 reviews)

  • "Great people and a great environment(in 7 reviews)

Cons
  • "Also the Sydney office is actually split over three separate offices(in 7 reviews)

  • "Management not trained to properly support workers in more practical ways such as career progression or management of work loads(in 6 reviews)

More Pros and Cons
  1. Featured Review

    "I feel invested in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Enablement Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SiteMinder full-time for less than a year

    Pros

    SiteMinder really cares for their employees and takes time to invest in each individual to ensure they are set up for success. This investment starts from the moment the walk in the door and encompasses everything from the provision of skills through to a happy & comfortable environment to work in. The energy in the business is evident when you enter the office which makes it a very happy place to come to every...

    Show More

    Cons

    I have yet to experience any downsides

    SiteMinder2019-06-04
  2. Helpful (1)

    "stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Applications Support Analyst in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at SiteMinder full-time for more than a year

    Pros

    good work environment - beer Friday

    Cons

    salary is low - you can be promoted but not much change in salary

    Advice to Management

    none

    SiteMinder2018-11-05
  3. Helpful (5)

    "DO NOT WORK HERE - Horrible place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SiteMinder full-time for more than a year

    Pros

    Really nothing to name here

    Cons

    Horrible management Dull call center work Working on a phone list 24/7 selling overpriced products

    SiteMinder2018-09-07
  4. Helpful (2)

    "Good stepping stone, but would not stay for the long haul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at SiteMinder full-time

    Pros

    - Great people in the office - Immediate management have good intentions - Beer Fridays, pool table, fruits & biscuits - Office location is accessible and situated next to the river, ideal for summer

    Cons

    - The initial upward trajectory of the company's goals felt lost towards the end - Hard to trust the executives of the company when large scale changes are made to tooling & software that provide better graphs for management but poorer UI & responsiveness for the daily drivers in Training/Support/Sales - Many false dawns made and not many promises followed through - A business decision led to a shift in employee...

    Show More

    Advice to Management

    It feels like the company has lost touch with what it is to be a software company that is supposedly pioneering the travel market. Whilst the products themselves are very much in demand, the culture internally is shallow and stumbling. For a company that has been in the industry for over 10 years, you'd certainly expect better.

    SiteMinder2018-06-08
  5. "Exciting Company"

    StarStarStarStarStar
      Current Employee - Anonymous Employee in London, England
      Recommends
      Positive Outlook

      I have been working at SiteMinder full-time for less than a year

      Pros

      The industry - tech / hospitality. Growth of the organisation

      Cons

      The ability to support the growth through people

      Advice to Management

      .

      SiteMinder2018-04-17
    • "Not bad"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Executive in London, England
      Recommends
      Positive Outlook
      No Opinion of CEO

      I worked at SiteMinder full-time for less than a year

      Pros

      Really cool balance between work and social life. Lot of team events. Great atmosphere

      Cons

      Not too many opportunities of promotions.

      SiteMinder2018-03-14
    • "Great experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at SiteMinder full-time for more than 3 years

      Pros

      Opportunity to learn, develop and have fun while working hard. Nice culture with easygoing, friendly and multicultural people, the company offers good benefits including health cash plan.

      Cons

      Certain people enjoying the blaming game instead of focusing on resolving issues and improving the service.

      Advice to Management

      Keep doing a good job with a great product such as SiteMinder

      SiteMinder2018-02-08
    • Helpful (7)

      "Worse choice of my career"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Director Level in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at SiteMinder full-time for more than a year

      Pros

      Really hard to find pros.. Company is willing to pay high salaries to attract good talent but not worth it

      Cons

      Family owned type of mentality, very few leaders are qualified or cover the role because of merits, strong political atmosphere lead by employees who have been there since the beginning. Extremely high turnover and lack of resources/knowledge. No investments into people development and too much pressure to achieve short term results. A SaaS company with only a couple of dozen engineers

      Advice to Management

      Get rid of who is holding you back just to keep their comfortable and highly paid job.

      SiteMinder2018-01-12

      SiteMinder Response

      January 22, 2018Head of Talent Acquisition

      Very sorry to hear of your experience with SiteMinder. This is certainly not the type of environment that we aim to provide so we do not take this lightly. We are going through huge changes as an organisation in relation to growth and sadly bumps in the road are all part of the journey ...

      Show More
    • "Great Experience!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at SiteMinder full-time for more than a year

      Pros

      Loved the atmosphere and the people. It was a pleasure going to work every day!

      Cons

      The opening of the new office in Galway shared many employees.

      SiteMinder2017-10-27
    • Helpful (5)

      "Incompetent"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at SiteMinder

        Pros

        Nice "playground" that gives employees the illusion they are working in a good place.

        Cons

        I haven't passed the third stage of the recruitment process, as according the Sales Managers ad their feedback I have too strong personality and it may affect the balance of the team.. so Guys if you want to succeed, show them a weak personality, otherwise the managers may feel threatened in their role.

        SiteMinder2017-11-15
      Found 140 reviews