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Smart Choice Communications

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Smart Choice Communications Reviews

3.8

69% would recommend to a friend

(61 total reviews)

Jarrett Wolfe

77% approve of CEO

67% positive business outlook

Smart Choice Communications has an employee rating of 3.8 out of 5 stars, based on 61 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smart Choice Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

61 reviews
1.0
2 Sept 2025

Micromanagement Masquerading as Strategy

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The only true “pro” of working here is the clarity it provides once you leave. This environment is so fundamentally toxic, so thoroughly rooted in fear and control, that it serves as a case study in what not to accept in your career. You will come away with sharper instincts for recognizing dysfunctional leadership and a deeper appreciation for workplaces where people are respected. In that sense, the sole benefit is the hard-earned knowledge of how damaging a company can become when leadership is driven by narcissism, micromanagement, and volatility.

Cons

The cons are systemic and pervasive. Leadership is not rooted in trust, empowerment, or vision; it is built entirely on micromanagement, control, and impossible expectations. No amount of effort is ever enough because productivity is not judged by true performance or meaningful outcomes. Instead, it is dictated by the shifting moods of leadership and superficial markers of “success”: whether clients are leaving, whether sales happen to be closing, or whether leadership enjoyed themselves at their latest happy hour events that are half-hearted attempts to network and project influence in the community. On rare “good” days, your work may be tolerated. On most days, it will be dismissed, criticized, or ignored. In this environment, success is invisible, and failure is always assumed. Employees are not encouraged to innovate or collaborate; they are forced into submission. The mandate to be in the office is a prime example of this control. Leadership insists it is about “fostering collaboration,” but in reality, it is about surveillance and dominance. Physical presence is conflated with productivity, when in truth, it is simply another lever of control designed to reinforce authority and erode autonomy. This constant cycle creates a culture where people do not strive to succeed; they strive to avoid being targeted. Employees adapt by becoming invisible, withholding opinions, and stifling creativity in order to survive. The relentless demand for more, coupled with the absence of acknowledgment or genuine support, erodes morale and drains even the most capable professionals. This is not the failure of a single department or a handful of poor managers. It originates with ownership itself, whose approach reduces people to numbers and obedience to the only currency that matters. The tone at the top is one of narcissism and control, and it filters downward into every corner of the organization. The result is an environment where collaboration is stifled, happiness does not exist, and the human element is erased entirely.

5.0
7 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Great work atmosphere and coworkers. Management is awesome. Open door policy is definitely followed. Lots of perks throughout the year to keep morale high. I have worked a lot of places in my past and none can compare to the joy I get working here. I look forward to going to work every day!

Cons

I can’t think of any cons.

3.0
7 Jun 2025
Recommend
CEO approval
Business outlook

Pros

I think the office was great and very ambitious people who want you to get involved with the organization. I felt motivated to achieve my goals and to work hard everyday. Open door policy was nice and could freely speak your ideas. Jarret and Elisa were very respectable people and I have the up most respect for them. I wish I had the opportunity to learn more from them!

Cons

I felt like this job was a massive waste of my time. They hired me as a digital marketer but expected me to be a graphic designer, web dev and seo specialist. This was very strenuous and caused a lot of anxiety. Due to this, I was fired because I “wasn’t performing” very discouraging outcome. Especially when my ideas were stolen and credit was taken by my “team members” I would suggest if you are a male trying to be apart of the marketing team, find a different company. As the only guy on the team, I felt like I was outcasted and they only wanted to lift up the females of the team. That was just my perspective. The “marketing manager” was very rude and it was her way or the highway. As an organization I would highly suggest not making her a leader as she doesn’t posses managerial qualities and she doesn’t know how to speak to people unless they are a higher position. Very disappointed in the outcome of my employment, as they dissolved my position. However, I felt like I still could’ve provided value in a different position. As I have a degree in marketing and data analytics. But oh well, I wish the best for the organization and hope for future success. They just destroyed my confidence and I am trying to find a different career because they made me feel useless in digital marketing.

Viewing 1 - 3 of 61 Reviews

Glassdoor has 62 Smart Choice Communications reviews submitted anonymously by Smart Choice Communications employees. Read employee reviews and ratings on Glassdoor to decide if Smart Choice Communications is right for you.