Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      SmartSearch

      Engaged employer

      SmartSearch Reviews

      3.4

      54% would recommend to a friend

      (65 total reviews)

      51% positive business outlook

      Ratings by demographic groups

      SmartSearch has an employee rating of 3.4 out of 5 stars, based on 65 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SmartSearch employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      65 reviews
      3.0
      17 Apr 2026

      Good training but heirarchy has let us down

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great training Good incentives a great place to kick off your tech sales career

      Cons

      The value of AEs is overlooked Commission isn't the best

      avatar
      SmartSearch Response
      2mo
      Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the training and incentives valuable, and that you see SmartSearch as a strong place to begin a career in tech sales. Developing our people and providing a solid foundation for progression is something we place a strong focus on. With respect to restructures, we both recognise and empathise these can be difficult; these are thoroughly thought through and no decision is taken lightly. Thank you again for your honesty. We value all feedback and use it to help ensure SmartSearch continues to be a great place to work.
      3.0
      11 Mar 2026

      Great fun, but a lot of management flaws

      Customer success executive
      Recommend
      CEO approval
      Business outlook

      Pros

      - Social, relaxed culture - Great Offices - Supports Hybrid working - Not under huge amounts of pressure - Very good training to ease you into the job - Positive and kind team managers - Understanding about things like compassionate leave etc.

      Cons

      - Micromanaged/babied a bit. - In your role you are advertised as a 'compliance expert' which makes clients believe you are able to advise legally - which you aren't. - You have to answer Support line calls and get some verbal abuse - Commission on a sales style role was dictated by an annual bonus rather than quarterly. - Requirement to get bonus were not clearly outlined until it was too late in the year (Ie. dictated by more than just sales targets) - Bad organisation of client portfolio (although improvements were being made when I left) - When improvements are suggested, it's difficult to have any impact as there is a rigid hierarchy for decision making - No way to develop except become a 'senior'.

      avatar
      SmartSearch Response
      2mo
      Thank you for taking the time to share your feedback. We’re really pleased to hear that you enjoyed aspects of your time with us, particularly the team culture, training, and flexible way of working. Creating a supportive and welcoming environment is something we work hard to maintain. We also appreciate your honest reflections on the areas where your experience didn’t meet expectations and recognise the impact these can have on day-to-day experience. These comments will be taken onboard. Thanks again and all the best for the future.
      Viewing 1 - 3 of 65 Reviews
      Related searches: SmartSearch jobs | SmartSearch salaries | SmartSearch benefits | SmartSearch interviews
      ReviewsSmartSearch reviews

      Glassdoor has 66 SmartSearch reviews submitted anonymously by SmartSearch employees. Read employee reviews and ratings on Glassdoor to decide if SmartSearch is right for you.