Snap Technology Reviews

2.7

41% would recommend to a friend

(23 total reviews)

Karl Bickmore

52% approve of CEO

38% positive business outlook

Snap Technology has an employee rating of 2.7 out of 5 stars, based on 23 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Snap Technology employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

23 reviews
1.0
30 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Decent Christmas bonus in cash Lots of knowledgeable and nice, helpful co-workers.

Cons

Lots of overtime with no compensation and no return on the hours if you have an appointment or something where you need a few hours off. They expect you to work extra hours weekly, but will dock you if you take anything past your small amount of allotted PTO. The owner is very disrespectful and publicly humiliates and degrades employees. If you stand up to him, even in a professional and respectful way, he will write you off and literally refuse to talk to you or reward any of your efforts. The pay is not competitive. At all. They require certifications, offer to pay, and then take back the exam fees from you if you leave or they ask you to leave, even though there is no signed agreement stating you owe the money back. No structure as to how the different levels of support work. Policies are stated and then never enforced. Lots of confusion. They expect employees to travel to client sites using their own vehicles and gas and refuse to reimburse for any mileage. One employee had days where he would drive 200+ miles and was never reimbursed, just to give you an idea. Repeatedly having to request work and find ways to fill in time sheets because there was often nothing to work on, but you were always accountable for your time. Training is pretty much non existent.

avatar
Snap Technology Response
6y
Thank you for your review. I must admit, I am a little late to the process of responding to these. I cannot say how true or not true this reviewer's point of view was at the time as it was several years ago and before I was involved in the company. This company is the result of a merger of a company based in Phoenix and San Francisco with a company in Cumming GA. This review is on the Cumming GA location before the merger when different leadership was in place. The only thing I can say to respond to this review is that the management staff referred to in this review no longer work at this organization. Also, as the current CEO, I can tell you that it doesn't sound like who we are today and have been for over the last three years. So, I recommend a reviewer put greater weight in their review of our company on the newer reviews that reflect the current leadership and current business.
4.0
17 Jan 2014

Fun place to work but needs a little more structure.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Snap Tech was a great place to work with lots of learning opportunity. The team is small, fun, and very much like a family. They offer great benefits with 401K matching and good PTO. The CEO and COO are fun guys, like to party, and like to work hard. Most of the team is awesome; very nice, funny, and smart. These guys work hard.

Cons

For anyone who is not in an IT position the pay isn't great or competitive. The owner/COO needs to be a little nicer to people when he gets stressed; I've seen him yell, berate, and belittle people when it's not necessary. Overall however, he's a pretty cool person and helps anyone when they need it. Employees shouldn't be expected to move their own things when changing locations, nor should they be expected to work all day and then stay all night to work on special projects (i.e. holiday gifts, cleaning, etc). I understand that it's a small company but not everyone wants to be there 24/7. It can be fun to hang out after hours but it shouldn't be expected.

avatar
Snap Technology Response
6y
Thank you for review. While I appreciate the kind words and the advice sounds like good advice, I must admit that this review is from a time before this company merged with another. There is totally different leadership in place today and it is a fast paced fun environment. As the CEO and one of the three owners I can tell you that we have active practices to not yell at people and not to take out our stress on the staff. Given this review is really for a company from a different time, with different customers, and different leadership, I humbly encourage you to put more weight in your evaluation on the newer reviews.
1.0
17 Jul 2023
Recommend
CEO approval
Business outlook

Pros

None! This was the worst work experience I’ve ever had.

Cons

I am writing this review to shed light on the deeply troubling experiences I endured during my time at SnapTech IT. It is disheartening to recount the egregious behavior of the Chief Revenue Officer (CRO), Ted Hulsy, and the toxic work culture that pervades the company. From the moment I joined, it became apparent that there was a void in leadership when it came to training new hires. Despite the urgent need for guidance, Ted Hulsy outright refused to provide any training, leaving me with no choice but to step up and fulfill the training responsibility myself. This lack of support created a disorganized environment from the start. Ted's conduct towards his colleagues was appalling and deeply distressing. He would consistently berate individuals in meetings, disregarding their input and causing them emotional distress to the point of tears. His blatant disregard for others' opinions and perspectives showcased a complete lack of empathy and respect. What is even more alarming is Ted's persistent intrusion into my personal life. He would contact me outside of work hours, even going as far as reaching out when I was at the hospital, insisting that I complete work tasks immediately as if my personal circumstances were of no consequence. This unwarranted harassment extended to my personal email during my visits to the doctor because Ted refusing to look at my calendar. It is deeply troubling that Ted Hulsy, despite being disliked by everyone in the company except the C-suite, was promoted to the role of CRO, where he continued to exercise his tyrannical rule. I was appalled to learn of an incident where someone else faced personal loss, yet Ted callously demanded that they continue working that day, prioritizing his quarterly goals over basic human decency. This level of insensitivity is truly repugnant. Karl Bickmore was alerted by multiple employees, yet ignored this egregious behavior. Furthermore, Ted's dishonesty and manipulation were evident in his dealings with me. He deliberately lied about my workers' compensation, claiming that I could only seek medical treatment with his approval, despite Randy Crockett being a witness to the email thread where the adjuster confirmed that my medical appointments were covered under workman's compensation benefits. This lie was a clear breach of trust, and rather than address the issue, Ted and the executive team chose to terminate my employment. When I had the courage to report the hostile work environment be resolved or I would have to quit SnapTech IT failed to conduct any meaningful investigation and instead promptly fired me. Karl Bickmore, the CEO, refused to speak with me about the issue. This blatant act of retaliation highlights the disregard the company has for the well-being and rights of its employees. They further exacerbated the situation by tampering with my pay, creating unnecessary confusion and distress. The company's attempts to deny me rightful benefits by misleading workman's compensation is a testament to their unethical practices. I have legal representation to ensure that my rights are upheld and that justice is served. It is deeply distressing that I had to undergo two surgeries due to my work-related injury, all while consistently being the top-performing representative in my role and being harassed by Ted. Despite my repeated efforts to seek resolution by reporting these issues to management, they merely encouraged me to confront Ted in their presence, subjecting me to further humiliation. Ted consistently undermined my work injury, arguing against my doctor's restrictions, and even assigned me an unreasonably high quota, as a means of making my job more challenging. In light of the discrimination, retaliation, and overall toxic work environment I experienced at SnapTech IT, I felt compelled to escalate the matter to federal regulators. I expect these agencies will thoroughly investigate the company's practices and hold them accountable for their actions. No employee should have to endure the distress, mistreatment, and manipulation that I faced during my tenure. It is my sincerest wish that my story serves as a cautionary tale and prompts the necessary changes within the company to ensure a safe, respectful, and fair working environment for all employees. Please be cautious when considering SnapTech IT as an employer. Their conduct towards their employees raises serious concerns about their ethics and commitment to the well-being of their workforce.

avatar
Snap Technology Response
2y
This is a tough review to get. We emphathize with how this former employee feels and wish he didn't have this experience. Without getting into the reasons this person no longer works for us, needless to say, there are 2 sides to every story. We wish them success as they journey forward in life. We feel there is a very different point of view to this person's experience yet wish they didn't feel this was there experience.
Viewing 1 - 3 of 23 Reviews

Glassdoor has 25 Snap Technology reviews submitted anonymously by Snap Technology employees. Read employee reviews and ratings on Glassdoor to decide if Snap Technology is right for you.