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Southern Water Reviews

Updated 1 February 2018
52 reviews

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2.3
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Approve of CEO
Southern Water CEO Matthew Wright
Matthew Wright
22 Ratings

52 Employee Reviews

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Pros
  • Opportunities for good people to make their mark and progress (in 5 reviews)

  • Good varied work no day is the same (in 4 reviews)

Cons
  • Poor management, they are detached from reality and disrespectful of their staff (in 5 reviews)

  • Some of the senior management team are ineffective and do not support their staff enough (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Love the varied work at Southern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Performance Manager in Otterbourne, England
    Current Employee - Field Performance Manager in Otterbourne, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southern Water full-time (More than 10 years)

    Pros

    Good benifits package inc pension
    Good people to work with
    Good varied work no day is the same
    Short week (37 hrs)
    Company strives to improve

    Cons

    Doesn't always get it right
    Sometimes a bad culture
    To many restructures and instability
    IT is totally rubbish
    HR don't seem to know what they are doing
    Pay is low compared to other companies

    Advice to Management

    Sort your IT out
    Keep the stability we have tried over the last few years
    Pay people what they are worth


  2. "Data analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Performance Analyst
    Current Employee - Performance Analyst

    I have been working at Southern Water full-time (More than 3 years)

    Pros

    Worked with some great people. Great banter

    Cons

    IT Systems are bad and rubbish!


  3. "A good company that needs to work on it's structure and money."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Scientist in Falmer, England
    Current Employee - Process Scientist in Falmer, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Southern Water full-time (Less than a year)

    Pros

    As they are a big company there is lots of great training opportunities. There is also a lot of room to move around the different areas once you're in the company.

    Cons

    They restructure every time there's a new CEO. Each CEO wants to leave their mark but aren't really invested in the long term. The company always goes for the cheapest solution, which sometimes means doing nothing. There are a lot of unnecessary jobs that could very easily be cut and wast time.

    Advice to Management

    Actually ask all your team member what needs to be improved and listen to them. Don't just move on to the next thing without ever doing anything.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Complex project environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Southern Water full-time

    Pros

    Lots of opportunity to gain experience across all aspects of project management

    Cons

    Complex environment for projects, made delivery hard.


  6. Helpful (1)

    "Everything MUST change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Falmer, England
    Former Employee - Senior Project Manager in Falmer, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Southern Water full-time (More than 3 years)

    Pros

    Great staff who work hard

    Cons

    Directors are first class bullies, language can be appalling especially when they think you could do better. To much pressure put onto staff to cover up Directors inability to manager staff efficiently and correctly.

    Advice to Management

    Look at your staff churn, this will show you how poor your Dirctors and Snr Managment are, they are spoiling your company


  7. "DO NOT WORK FOR THIS COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Worthing, South East England, England
    Former Employee - Senior Manager in Worthing, South East England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Southern Water (More than 10 years)

    Pros

    Salaries are high but nil job security

    Cons

    Bullying.
    Favouritism.
    Zero accommodation for people who are ill.
    Poor management.
    They do not care about the Customer.
    Nil job Security.
    Continuing high level failures.
    Money wasted on Contractors.
    Too many away days at the Hilton! Being paid for the Customer!
    Inbound Call Centres up north. You speak to people who don't know the area.
    Unhelpful staff - too afraid to speak up.

    Advice to Management

    The management particularly those still there over 5 years need to go. You are not achieving! You are making things worse. Alienating your Customers!


  8. "Great manager, being part of a large company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Investigation Technician in Lymington, England
    Former Employee - Field Investigation Technician in Lymington, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southern Water full-time (More than 3 years)

    Pros

    Good benefits and generous holiday.lots of fresh air!,different location every day.chances to progress within the company to even different departments

    Cons

    Dirty work,winter!part of a on call rota meaning weekend work and some late nights, not very nice when cold wet and hungry

    Advice to Management

    None to present one.


  9. Helpful (1)

    "Interesting work but bullying is common"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Southern Water full-time

    Pros

    A varied group of projects
    Some great colleagues

    Cons

    Bullying tactics are adopted frequently
    IT systems are awful
    Workloads are too high

    Advice to Management

    Whilst there are a number of great Snr Managers, a few bullies bring the entire organisation down. Project delivery processes are well thought through but incredibly arduous to get the smallest things done.


  10. Helpful (1)

    "Don' t believe them,, it's all about the shareholders."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Technician
    Current Employee - Maintenance Technician
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Southern Water full-time (More than 10 years)

    Pros

    The people who actually do the work and getting out on site

    Cons

    The company seem t9 have an unwritten policy of working assets until they break, this includes their staff...

    Advice to Management

    Invest in your staff not your managers...


  11. Helpful (3)

    "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Worthing, South East England, England
    Former Employee - Anonymous Employee in Worthing, South East England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Southern Water full-time (More than a year)

    Pros

    Co-workers are generally nice and friendly - that's about the only thing I can think of.

    Cons

    First, you're fast-tracked through training and then given an IT profile that's missing half the programs you need to do the job (my theory: they expect you to quit after a couple of months, so don't see the point in investing any money in you).

    Just ask someone else to get that information for you, they say, and then you do and they either seem irritated or, like you, don't have the relevant program on their computer (or just plain don't know the answer) themselves.

    Most of the training seminars are about acquainting you with the main computer system, and there's virtually nothing about resolving customer queries. You have to learn that as you go, except you won't, since they change their policies every five minutes without telling anyone.

    Quality control sessions, ostensibly designed to help service reps improve call-handling techniques, are largely a box-ticking exercise - and often demoralising to boot.

    "That was a great call, but I'm afraid you didn't use the precise combination of words that we arbitrarily decided - last week (probably before the call in question was even made) - you now have to use. So that's a fail I'm afraid. Now we're going to play your call in front of an audience of 10 people so they can make fun of...- sorry, give you feedback."

    Senior management are incredibly strict, seemingly for no other reason than to be strict. On one occasion I was criticised by a high-level manager "patrolling" the floor because my desk was untidy. Another gave me a dagger-like stare when I dared to answer my phone a millisecond before I was technically in the appointed "call-answering" space in the corridor.

    Team leaders are said to be over-worked (mainly by team leaders themselves), although I'm not sure about that - but it doesn't really matter because, whatever the case, they will never help you and when they do they will probably just patronise and sneer.

    As a customer service rep, one of the biggest challenges is you have to deal with disgruntled customers asking you to justify or otherwise explain policies that don't seem to have any official justification.

    "What do you mean I can't have my money back?"

    "I'm sorry Mr Roberts, that's just our policy."

    "I want to speak to a manager."

    Then you go and tell a manager they need to do some work, and they look at you like you've just murdered their first-born.

    They employ too few customer service reps and there's never a moment's respite. New calls and complaints are constantly being sent your way, to the point where you're drowning in increasingly belligerent customers asking you questions to which you don't have the answer. And all the while "non-customer-facing" staff - including the aforementioned feedback-givers - are getting paid more than you.

    And sometimes they tell you to smile more.

    Advice to Management

    Stop the chest-thumping "I'm in charge" rubbish, employ more "customer-facing" staff and actually train them.


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