Southern Water Reviews | Glassdoor.co.uk

Southern Water Reviews

Updated 10 September 2018
61 reviews

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2.2
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Ian McAulay
5 Ratings

61 Employee Reviews

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Pros
  • "Opportunities for good people to make their mark and progress" (in 5 reviews)

  • "Good varied work no day is the same" (in 4 reviews)

Cons
  • "Poor management, they are detached from reality and disrespectful of their staff" (in 6 reviews)

  • "Some of the senior management team are ineffective and do not support their staff enough" (in 4 reviews)

More Pros and Cons

  1. Helpful (4)

    "Love the varied work at Southern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Performance Manager in Otterbourne, England
    Current Employee - Field Performance Manager in Otterbourne, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southern Water full-time (More than 10 years)

    Pros

    Good benifits package inc pension
    Good people to work with
    Good varied work no day is the same
    Short week (37 hrs)
    Company strives to improve

    Cons

    Doesn't always get it right
    Sometimes a bad culture
    To many restructures and instability
    IT is totally rubbish
    HR don't seem to know what they are doing
    Pay is low compared to other companies

    Advice to Management

    Sort your IT out
    Keep the stability we have tried over the last few years
    Pay people what they are worth


  2. "Avoid. Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Operator
    Former Employee - Process Operator
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Southern Water full-time (More than 3 years)

    Pros

    You get paid and go home.

    Cons

    The company is only interested in profit for the share holders, not the staff or customers. Too many cut backs. Too many restructures to accommodate socially and financially. Staff are under paid for their skills and commitments. No incentive to work or achieve more. Bonus is a joke. 1 rule for 1, 1 rule for another. No discipline or structure. HR don't know what they are doing and can't even follow their own policies correctly. Equipment and plant either out of date or not fit for purpose.

    Advice to Management

    A bad manager can take good staff and destroy it, causing the best staff to flee and the remainder to lose all motivation.

  3. Helpful (1)

    "A sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst
    Former Employee - Business Analyst
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Southern Water full-time (More than 8 years)

    Pros

    Southern had some great people to work with, had being the key word
    Local (to me)

    Cons

    The management structure was over populated which often led to conflicting interests and too much 'office politics'

    Recent staff consultations have promised to improve the organisational structure but in fact have had the opposite effect. Talented & knowledgable employees have left with remaining staff unable to pick up the slack. This has created a toxic culture within the business and it seems that there is no light at the end of the tunnel for Southern employees as further staff restructures are in the pipe line.

    Advice to Management

    Remember your employees are people and the heart of your business. If you continue to treat them in the way they you have over the last year you wont have any employees left that actually care or want to come to work every day. You will be left with those waiting to retire or those who think its too much difficult to go and find another job.


  4. "Customer Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Durrington, England
    Former Employee - Anonymous Employee in Durrington, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Southern Water part-time (More than 8 years)

    Pros

    Paid every month. No other pros.

    Cons

    Very poor management. Team Leaders who act like school children, they also lack common sense.

    Advice to Management

    Change your team leaders.


  5. "Proud to work for Southern Water"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southern Water full-time (More than a year)

    Pros

    I work with some fantastic, dedicated people.

    The work is interesting and I (mostly) enjoy going to work.

    Cons

    There is some negativity which is infectious if you are not careful.

    Advice to Management

    Modernise - there are some old processes and systems that need to be brought up to date.


  6. Helpful (1)

    "Very high churn and plenty of conflicting priorities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Durrington, England
    Former Employee - Anonymous Employee in Durrington, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Southern Water full-time (More than a year)

    Pros

    There are two cohorts of staff. Long service people with plenty of knowledge but an insular perspective. Recently arrived staff, many from out of the area who try to bring new ideas. When the two types gel and collaborate good things happen. Some good leadership in places. Nicely located on the South Coast

    Cons

    Teams spread across too many locations. Lack of visible executive leadership. Hierachally minded. Benefits that are not industry leading. Over promoted managers with fixed mindsets. Some good people who have a bunker mentality just waiting for the next operational crisis.
    Too many change programmes that aren't well connected and communicated. Overall strategy confusing
    Worst of all is the unbelievably unreliable, outdated and poor IT. No transparency of the IT change programme. A real feeling that it can't be spoken about because it's THAT awful.

    Advice to Management

    Stop patting yourselves on the back that things are getting better including relationship with regulators. They are not. Try to understand high churn and start explaining the strategic plan in simple open terms


  7. Helpful (1)

    "Behind the times and needs modernising"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Durrington, England
    Former Employee - Anonymous Employee in Durrington, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Southern Water full-time (More than 8 years)

    Pros

    I worked at Southern Water for a long time and over the years worked with a lot of highly competent and wonderful people. Unfortunately this does not flow up to the executive management level at Southern Water. The genuine want to do a good job is there with the staff but they do not have the support, direction or investment needed from top level management.

    Cons

    IT systems are beyond out of date and incredibly unstable. Major IT incidents happen on a regular basis.

    Executive management are not strategic or inspirational leaders. Everything is about making sure the get their bonus at all costs, with little regard for the people on the ground making it happen.

    The large change programmes across the organisation are not well supported or joined up - very little actually gets delivered as promised or planned but a lot of money is invested in this.

    HR and IT are a joke.

    Advice to Management

    Shake up your executive level team and get some true leaders who can inspire and deliver the right things in the right way.

    Respect, recognise and value your people who are holding your organisation together right now. You need to close the flood gates now before all the good people leave - attrition is very high right now and not for the right reasons!

    Understand what a strategy really is.

    Stop being so reliant on contractors to tell you how to run your organisation at rediculous expense and invest that in getting and keeping he right people as permanent staff. Every year you get in a new big 5 contractor to tell you what to do - make me exec team earn their money!!!

  8. "Process Scientist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at Southern Water full-time

    Pros

    Work colleagues very friendly and helpful. Opportunity to work on site and at the office, flexible working . You can organise your day without revision.

    Cons

    No matter if its raining or the warmest day of the year, you have to go out on site, certain flexibility to organise the diary as long as you meet your deadlines and work. High level roles seem not to worry about the rest of the employees. There is a lack of plan development and training.


  9. "Its great for the floor staff but it depends if your face fits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Southern Water full-time (More than 10 years)

    Pros

    sick pay
    holiday
    the floor staff

    Cons

    Management
    Your are just a number

    Advice to Management

    remember the staff are adults


  10. Helpful (1)

    "Bullying, Face-Fits culture- Buyer Beware!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Worthing, South East England, England
    Former Employee - Analyst in Worthing, South East England, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Southern Water full-time (More than 5 years)

    Pros

    The ground-level staff are some of the nicest people ever to work in an office- from day one everyone was friendly with a "we're all in this together" feel.

    Cons

    The management in the company are nasty, self-aggrandising, protect-their-own bullies. STAY AWAY FROM SOUTHERN WATER.


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