StarTech.com Reviews

Updated 19 Aug 2020

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3.1
48%
Recommend to a Friend
41%
Approve of CEO
StarTech.com CEO Paul Seed
Paul Seed
21 Ratings
Pros
Cons
  • "Not a very good environment for fostering new ideas or being shown appreciation for the work you do(in 5 reviews)

  • "Startech had an opportunity to do the right thing and take care of their employees , the CEO could have been a shinning example of the magnanimous(in 5 reviews)

More Pros and Cons
  1. Helpful (3)

    "Just the beginning"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTech.com full-time for less than a year

    Pros

    Its early days but StarTech.com has been seriously impressive. The attitude of all employees is fantastic. Everyone is keen to help and see others do well. As an example, the on-boarding process was fantastic, and it was driven by dozens of employees all reaching out to help and ensure systems, hardware and introductions were set up for day 1. I believe this strong culture comes straight from the Exec team and Paul, the owner, who understand that a company who truly want to focus on the customer must focus on its employees and its health. The opportunity here is massive. In every direction I see potential for growth.

    Cons

    Nothing yet, but it will be important to ensure priorities are aligned across functions. Given the four pillars cut across all functions I'm sure this can be achieved.

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  2. Helpful (3)

    "Grateful to have worked at Startech.com"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations in London, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at StarTech.com full-time for more than 3 years

    Pros

    I was recently laid off in the second round. When I was hired at Startech.com, the director at the time told me he didn't think the role would be around in 1-2 years. I never took the job for granted.It is a very dynamic environment. I am grateful for the time I spent Startech.com. I was probably under qualified for the job when I started and Startech.com gave me an opportunity few other employers would have. They paid for my education to become certified in my field and exponentially increased my knowledge and experience. I cannot sympathize with the negative comments about a lack loyalty to long term employees. The company had legitimately become bloated. Processes had remained stagnant for years. The ERP launch was in the long term best interest of the company and certainty has and will streamline processes and eliminate jobs in the long run. I do not expect to get rehired, which makes the temporary layoff illogical to me. If the company rebounds it did so without the additional workforce, so why hire it back? If it does not rebound then the company cannot afford to hire it back. The only scenario that I see is if the company rebounds and then returns to high growth and legitimately needs workers experienced with the system quickly and cannot retrain new employees. But by this time the best of the layed off workers will have probably found jobs else were, leaving only those who didn't really know how to use the new ERP system left for rehire. Capitalistic creative destruction is the "process of industrial mutation that continuously revolutionizes the economic structure from within, incessantly destroying the old one, incessantly creating a new one" ( Joseph Schumpeter). Don't hate Startech.com, because its operating in its own best interest, be grateful that it remained in the backwaters of London Ontario long enough to let you grow from the experience. I only knew one SLT member he was awesome! Now off to get me a public sector job :P

    Cons

    Some employees didn't know how good they had it.

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    StarTech.com Response

    People & Culture

    Message from Paul Seed: As owner, I really appreciate the feedback and thank you for taking the time to share your perspective. Your business lens and objectiveness pertaining to the current and unprecedented situation is admirable. As many businesses around the globe, we have had to make some difficult decisions. We are happy to hear that you enjoyed your time with StarTech.com and utilized the educational support that was provided. We trust that the experience gained while with us will bring a bright future.


  3. COVID-19
    Helpful (7)

    "It's a job"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at StarTech.com full-time for more than 8 years

    Pros

    You are always paid bi-weakly

    Cons

    Top-down management in some departments

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    StarTech.com Response

    People & Culture

    We’re sorry to hear about your frustrations regarding leadership decisions and recent changes that were made due to the economic downturn. All key strategic decisions are made with the long term interest of the company and employees in mind. We encourage you to reach out to a People & Culture representative if you have any specific concerns you would like to discuss as we value your feedback.

  4. COVID-19
    Helpful (5)

    "worst company ever"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StarTech.com full-time

    Pros

    benefit plan, vacation, remote working

    Cons

    no transparency, no trust at all. Total micromanagement. The leaderships and managers don't trust their team members at all. It's almost impossible to start a career. They pretend to be very social and family orienteted but on the end they don't care at all as you can see how they took advantage of the covid-19 pandemic to get rid of almost 25% of their staff. Very poor performance from senior leadership team and executives.

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    StarTech.com Response

    People & Culture

    Thank you for sharing your feedback. We strive to create a positive experience for team members by encouraging empowerment and personal development. For example, many members of our leadership team started in entry level positions and took on management roles as they gained experience. We also encourage and provide financial support for those interested in pursuing additional training, education, etc. The current economic downturn is impacting companies around the globe and despite many years of growth, StarTech.com was also affected which forced us to make some cutbacks to staffing levels. We have been and continue to be transparent providing everyone insight as to the reasons why make tough decisions. We’re sorry your time with StarTech.com was not more positive and we do appreciate you taking the time to share your feedback with us.

  5. COVID-19
    Helpful (8)

    "No one is safe here"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at StarTech.com full-time

    Pros

    Most people here in this company are easy to deal with and supportive

    Cons

    Covid is a great excuse for the planned headcount reduction. Remaining employees are shifted around to cover their work. Lots of great colleagues including the female CEO, Chief People Officer, 5+ years employees got let go - totally no loyalty. Current employee - if you check your mailbox for PS email back on June 4th about the second layoff with the updated org chart attached, you will find that email is now totally gone from your mailbox. This is VERY sneaky. You are about to lose a lot of good talents after the pandemic.

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    StarTech.com Response

    People & Culture

    As a current employee, we would like to thank you for taking the time to share your opinion. We don’t take decisions like this lightly but we have never been faced with having to make decisions to lay-off/furlough team members. While it’s a decision we have avoided for so many years, there are many factors that led us to this decision. We have been very transparent over the past few months and we have shared a great deal of information to everyone around the factors that led us to make these tough decisions. In regards to the missing email, we did resend it when our IT team notified us of this glitch. There is no reason for us to withhold information we already shared. Please reach out to People and Culture or to your manager if you would like us to resend it to you. We appreciate your feedback and since you are a current employee, we encourage you to reach out to your leader or People and Culture with any questions or concerns you may have.

  6. COVID-19
    Helpful (11)

    "Sad to see the decline over the past two years"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in London, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at StarTech.com full-time for more than 3 years

    Pros

    Maybe to gain experience before moving on to a company with more mature management.

    Cons

    It is difficult to see and experience the decline in the company over the past two years. They appear to be unwilling or unable to retain good employees, especially in management positions. If you are wondering about what the culture is like, the ‘spin’ responses on here from the HR department should give you a taste. The dysfunctional political environment makes it almost impossible to perform effective work, which helps to explain the dismal sales results (which started well before the Covid crisis), and in turn has led to two rounds of layoffs totaling about 25% of the workforce. There seems to be an absence of competent, ethical leadership at the top level. I doubt the new ‘President-elect’ could even lead water downhill. When times were good the executive team would take credit, but now the rank and file employees have to pay for their expensive mistakes, such as the millions of dollars wasted on the ERP project due to mismanagement. There is no loyalty to the ‘StarTech family’. One owner has left and the other one seems to really want to get out as soon as possible.

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    StarTech.com Response

    People & Culture

    Thanks for sharing your feedback. We do our best to keep everyone informed around business decisions at StarTech.com. This includes weekly meetings, department meetings, leadership meetings, newsletters etc., but we recognize that some decisions are difficult to understand. Although not every decision may be popular, the rationale is guided by the desire to build an organization that is successful and sustainable for the benefit of all team members. We hope you reach out to management or People and Culture to share your concerns and give us the opportunity to provide additional insight.

  7. Helpful (3)

    "Horrible, rude and noob management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Advisor in Paris
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at StarTech.com full-time for less than a year

    Pros

    Flexible home office work environnement

    Cons

    All the rest esspacially the management they don't know at allllll how to talk to their team very rude that's why I gave my resignation after only 2 months

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    StarTech.com Response

    People & Culture

    StarTech.com’s employees are our most important asset and creating a positive work environment where everyone feels valued is important to us. We’re sorry you didn’t enjoy the time you were with StarTech.com more, but we do appreciate your feedback.

  8. Helpful (7)

    "Management, against their better judgement, will regularly disrupt our daily processes only to appease their bosses"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StarTech.com full-time for more than 3 years

    Pros

    When I was there, I met a lot of honest and hard working people. Not sure how many of them are left or willing to stick around.

    Cons

    Management will bend over backwards to please their bosses and the CEO. This is usual for any company, but for us, it seriously disrupted and changed our processes on a regular basis. Several times, I was told that our disruption was done to appease or placate upper management.

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    StarTech.com Response

    People & Culture

    We appreciate you taking the time to share your feedback. All management decisions at StarTech.com are made with a long term, strategic view in mind and we appreciate that not every decision made will be universally accepted. Our entrepreneurial spirit and focus on capturing opportunities has enabled StarTech.com to mitigate external business factors and be a successful company for 35 years. StarTech.com has always been and will continue to be an agile and flexible organization that makes their employees a top priority and we hope that over the 3 years you were with us, you witnessed our commitment and loyalty to our team members.

  9. COVID-19
    Helpful (11)

    "Still an amazing place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTech.com full-time for more than 5 years

    Pros

    Great compensation and benefit packages. Company goes above and beyond to make employees feel welcome. Communication has been great from the top down during this pandemic and yes tough decisions had to be made but no company has been immune to this. There are some amazing programs for employees to develop themselves and employees are encouraged to use as much of the training budget as possible.

    Cons

    Communication can always be better as with every organization but leadership is working on it.

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  10. Helpful (9)

    "Disappointed"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at StarTech.com full-time for more than a year

    Pros

    - People are intelligent and easy to work with - People and Culture are first class. Truly believe they care about the employees and do everything they can for them. - Decent benefits and bonus plan

    Cons

    - Manufacturing is done overseas - Employees were laid off while employees with less years with the company with identical job titles were retained. No explanation was given. Huge slap in the face and completely disrespectful.

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    StarTech.com Response

    People & Culture

    We appreciate you taking the time to share your feedback with us. The people at StarTech.com are a critical part of what makes us a great company and have driven our growth and success over the past 35 years. The recent layoffs/furloughs were an unfortunate necessity given the current economic situation but were necessary based on where we see the business going. We have been very transparent in our communications, however, it is difficult and not always possible to see why certain corporate decisions are made. We would like to take this opportunity to ensure you that the decisions are based on the long term view of the company’s direction. We appreciate that it’s frustrating not having all the details that support a decision, especially on a delicate topic such as lay-offs/furloughs, however, we would like to assure you that large number of factors were considered in the final decision.

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