Sysnet Global Solutions Reviews

Constant shift change when being told initially that the shifts are set, low pay (though it is now a bit higher), gimmicks and lies, no benefits while working full-time, but the most significant con is how degrading the company is when interacting with (very qualified, at that) employees. They do not even take note of feedback and then shift blame regarding things that they were/are dishonest about. I took a look at previous reviews just to see how others have felt about Sysnet Global Solutions of Atlanta and it's apparent that they are rude, inconsiderate, unprofessional even in their responses. I've since moved on to brighter opportunities and to a place of better employment but in all of my career, I have never seen a company engage so negatively and unwilling to take heed to or even consider the opinion/feedback of their many associates.

The company expects a great deal of flexibility, but is unwilling or unable to offer the same in return. As I expect this review to attract a comment refuting my points, I am simply going to list a few things that were introduced after I signed up, led to a sharp decrease in job satisfaction and ultimately my upcoming resignation: - It used to be that people had their own small desk. This is not that case any more and you are expected to move desks during shifts. - It used to be about one Saturday a month with Friday or Monday off. Now we are looking at multiple Saturdays (up to 3x per month) with Wednesday or Thursday off. - Shift swaps are frowned upon and are at the mercy of team managers and should be "an exception" only. - Work is required on bank holidays (extra leave for that), but leave allowances are very low so that agents end up with leave they can not take. - QA has turned from a tool to help agents to a diffuse method to punish people (loose points for taking too long on a call but also loose points for talking to fast/there is now "disciplinary action" for repeat "offenses" ) All in all, despite efforts by some to increase job satisfaction, had the job been what it is now, I would not have accepted the offer.