TTEC Reviews | Glassdoor.co.uk

TTEC Reviews

Updated 28 Mar 2020

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3.5
66%
Recommend to a Friend
78%
Approve of CEO
TTEC Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
1,518 Ratings
Pros
Cons
  • "Call center culture can be problematic(in 98 reviews)

  • "low pay for the type of job, no flexibility(in 83 reviews)

More Pros and Cons
  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Team Leader in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TTEC full-time for more than a year

    Pros

    Lots of opportunities if you go get them & are here at the right time

    Cons

    low salary as Team Lead especially if you are not in a Sales campaign but it is the same everywhere in the industry..

    TTEC2019-05-30
  2. "Don't do it forever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Belfast, Northern Ireland
    Negative Outlook

    I worked at TTEC full-time for more than a year

    Pros

    bi-weekly payment, friday fruits, free coffee (instant)

    Cons

    Management + a lot of construction at the moment

    TTEC2020-01-06
  3. "Good exposure, average benefits, low salaries"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at TTEC full-time

    Pros

    Flexibility, Investment in technology to make sure employees have the right tools, culture is not cut throat compared to other similar companies

    Cons

    Low salaries, benefits could be better, too much focus on US offices (rest feel neglected)

    Continue reading
    TTEC2019-12-21
  4. "Positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Belfast, Northern Ireland
    Recommends

    I have been working at TTEC full-time for more than 3 years

    Pros

    - Good salary - Friendly management

    Cons

    - Few career opportunities - Office location

    TTEC2019-11-08
  5. "Lovely company to work at, great feel to it and its people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Newcastle upon Tyne, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for less than a year

    Pros

    People, vision, values, strategy, growth potential

    Cons

    Long hours can be tiring

    Continue reading
    TTEC2019-09-10
  6. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at TTEC full-time

    Pros

    Not manyet apart from the people.

    Cons

    Very poor management. Unfulfilled promises.

    Continue reading
    TTEC2019-05-15
  7. "Customer support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TTEC full-time for less than a year

    Pros

    There wasn't really any pros

    Cons

    Far too many to list them

    TTEC2019-05-01
  8. "No Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Belfast, Northern Ireland
    Doesn't Recommend

    I have been working at TTEC full-time

    Pros

    Great working hours, salary is ok for the kind of job and always paid on time

    Cons

    No support admin on site

    Continue reading
    TTEC2019-01-29
  9. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for more than a year

    Pros

    Good team and people

    Cons

    Short contracts is the only downfall for teletech

    TTEC2019-01-02
  10. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at TTEC full-time

    Pros

    A large company so provides some level of job security, remote working is encouraged which suits some lifestyles and allows a good work life balance. There is a huge amount of online personal development material available to everyone.

    Cons

    Despite it being a large company there is very little opportunity to progress, most teams are managed remotely from different locations and time zones so it's easy to feel disconnected from the company as a whole. Salaries are not competitive.

    TTEC2019-01-04
Found 3415 reviews
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