TTEC Reviews | Glassdoor.co.uk

TTEC Reviews

Updated 16 Jun 2019

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Found 3129 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
64%
Recommend to a Friend
77%
Approve of CEO
TTEC CEO Kenneth D. Tuchman
Kenneth D. Tuchman
1343 Ratings
Pros
Cons
  • "Sometimes the general culture of working in a call center can be frustrating(in 85 reviews)

  • "Low pay and limited opportunities for advancement on the WW (formerly Weight Watchers) project(in 73 reviews)

More Pros and Cons
  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Team Leader in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TTEC full-time for more than a year

    Pros

    Lots of opportunities if you go get them & are here at the right time

    Cons

    low salary as Team Lead especially if you are not in a Sales campaign but it is the same everywhere in the industry..

    TTEC2019-05-30
  2. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at TTEC full-time

    Pros

    Not manyet apart from the people.

    Cons

    Very poor management. Unfulfilled promises.

    Advice to Management

    Recruit better managers and the rest will follow.

    TTEC2019-05-15
  3. "Customer support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TTEC full-time (Less than a year)

    Pros

    There wasn't really any pros

    Cons

    Far too many to list them

    TTEC2019-05-01
  4. "No Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Belfast, Northern Ireland
    Doesn't Recommend

    I have been working at TTEC full-time

    Pros

    Great working hours, salary is ok for the kind of job and always paid on time

    Cons

    No support admin on site

    Advice to Management

    there is no management present on site!

    TTEC2019-01-29
  5. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for more than a year

    Pros

    Good team and people

    Cons

    Short contracts is the only downfall for teletech

    TTEC2019-01-02
  6. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at TTEC full-time

    Pros

    A large company so provides some level of job security, remote working is encouraged which suits some lifestyles and allows a good work life balance. There is a huge amount of online personal development material available to everyone.

    Cons

    Despite it being a large company there is very little opportunity to progress, most teams are managed remotely from different locations and time zones so it's easy to feel disconnected from the company as a whole. Salaries are not competitive.

    TTEC2019-01-04
  7. "An Amazing Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Manager in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for more than 3 years

    Pros

    3 years in TTEC, Only want to say thank you for all my managers for their confidence and to make me grow up in this company. A place where everyone have a fair chance to get promoted

    Cons

    As TTEC is a Worldwide company some information are very difficult to get.

    Advice to Management

    More training on management and company organization will be profitable for TL and productivity.

    TTEC2018-09-14
  8. "Global exciting company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for more than 3 years

    Pros

    Great work atmosphere, Global mobility opportunities

    Cons

    Needs to grow footprint in Europe

    Advice to Management

    Thanks for the opportunities and the investment in your people

    TTEC2018-05-28
  9. Helpful (4)

    "Could be good with different managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TTEC full-time for more than a year

    Pros

    Good pay Relatively low stress campaign

    Cons

    Poor management (don't handle projects, rota, meetings, feedback well - touchy and inclined to platitudes - make you feel disposable - only interested in being obeyed - retaliate pretending not to do so - incompetent people running the show) Hypocrisy all over

    Advice to Management

    You couldn't thrive in the outside world, you know it, so you keep repeating the same old choices and mistakes that led you to lose so many business. Start behaving in line with your so called company values, you might gain loyal, committed people rather than people in need.

    TTEC2018-05-23
  10. "Bullying Leadership of CSS - do not join this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TTEC full-time

    Pros

    Ability to go for job interviews

    Cons

    Consulting is run by nasty bullying leadership out of the USA. Extremely narcissistic, will not listen to employees, no worker rights.

    Advice to Management

    Sack US leadership and nasty consulting co-worker

    TTEC2018-05-27
Found 3129 reviews