TTEC Reviews
Updated 22 Jan 2021
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"remote work from home opportunity" (in 439 reviews)
"There is a very good work environment" (in 185 reviews)
"They give you the minimum you have to rely on team leads or other agents who are familiar with the job" (in 126 reviews)
"Multiple requirements for low pay" (in 97 reviews)
"Remote Onboarding"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at TTEC full-time for less than a year
Pros
Good engagement throughout the recruitment and onboarding process. Even though it's all been completed remotely the experience has been positive. All of my equipment and access was provided ahead of time so I was able to begin onboarding and working from day 1.
Cons
None so far - less than 6 months in role.
Continue readingWe are happy to hear about your exceptional experience with TTEC. We work hard to equip our employees with tools to set them up for success, especially when working remotely. Thank you!
- Helpful (1)
"Great company to work for"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at TTEC full-time for less than a year
Pros
I started working with ttec on the 22nd of september and since starting work i found ttec to be an amazing company to work Pros: + friendly staff + friendly mentors + decent structure in training + Decent pay + ability to work from home + ability to work overtime
Cons
During my time with ttec i have come across some cons but please note that the cons of this job are subjective and biased so does not paint the whole picture as everyones experience will be different so take these cons lightly - Training can be intense - Software can be unreliable at times - Some team leaders are not helpful - 2 weeks on job training is a bit short to learn everything for the job Again the cons are biased as its based on my experience and everyones experience is different so the cons are to be taken lightly
Continue readingTTEC Response
November 24, 2020 – Social Media EMEA- Lead Specialist, TA Marketing and Communications
We appreciate your evaluation of our processes. We take this as an opportunity to help us be a better company for our employees. Thank you!
"Pretty decent so far"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at TTEC full-time for less than a year
Pros
I haven't been with ttec long but im glad they accepted me into the ttec team, in my short time working with ttec from home i have really enjoyed myself getting to know the team and experience working with ttec. This job isn't perfect but its defintily decent. Pros: + Friendly team + Plenty of overtime availability + Friendly team leader + Friendly atmosphere
Cons
Please bear in mind the cons i am sharing are based on my personal experience and therefor slightly biased Cons: - training is intense - On the job training is short and your thrown into the deep end in a short period of time - software can be unreliable - training in some areas was a little lackluster(then again i do struggle with picking information up every now and then) - would be nice if the team were more upfront on the first initial zoom meeting but overall the experience is a good one so dont let the cons put you off
Continue readingTTEC Response
November 24, 2020 – Social Media EMEA- Lead Specialist, TA Marketing and Communications
Your tips allow us to recognize development opportunities as a company. Thank you for your time.
"Worst management"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
I worked at TTEC full-time
Pros
Fruit and coffee provided on Saturday
Cons
Managers not capable to assist the agents
TTEC Response
November 24, 2020 – Social Media EMEA- Lead Specialist, TA Marketing and Communications
Thank you for your detailed evaluation. We take these comments as opportunities for improvement to provide our associates with the best leadership possible.
"It’s okay for a while"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendPositive OutlookNo Opinion of CEOI have been working at TTEC full-time for less than a year
Pros
Working from home. The pay is okay for a while.
Cons
TLs are not very supportive. Can be either too easy or too hard with no in between.
Continue readingTTEC Response
October 19, 2020 – Senior Specialist Social Media Marketing
Let us take this opportunity to know more about your TTEC experience. Please visit www.ttecwehearyou.com to discuss this in detail.
"Multicultural but cheap"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookNo Opinion of CEOI have been working at TTEC full-time for more than 3 years
Pros
There is a multicultural atmosphere due to employees being from different countries
Cons
salary, most management personnel which became worse and worse over the years, facilities (a warehouse)
TTEC Response
August 4, 2020 – Social Media EMEA- Lead Specialist, TA Marketing and Communications
Thank you for your thoughtful and balanced review of TTEC. We take these comments to heart and seek to provide the best working experience for our employees.
"Multicultural but cheap"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookNo Opinion of CEOI have been working at TTEC full-time for more than 3 years
Pros
good atmosphere, young people from many different countries
Cons
management has become worse over the years
TTEC Response
August 4, 2020 – Social Media EMEA- Lead Specialist, TA Marketing and Communications
We appreciate your propositions on how we can provide exceptional experience at TTEC. It is always a pleasure to hear feedback for growth.
"Working from home"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookApproves of CEOI have been working at TTEC full-time
Pros
Good pay Flexibility Easy to use CRM
Cons
No job security Frequent team leader changes.
Continue readingTTEC Response
June 18, 2020 – Social Media EMEA- Lead Specialist, TA Marketing and Communications
Thank you for sharing your ideas on how we can improve as a company. We aim to provide the best experience for all our team members.
- Helpful (2)
"Not bad"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsI worked at TTEC full-time
Pros
Working from home, overtime and no need to pay travel costs
Cons
System download and computer requirement is a nightmare jeez your computer has to be less than 5 years old to be considered
"Great company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
I worked at TTEC full-time for more than a year
Pros
Good management and work from home
Cons
Slow training And other colleagues lack of exp
TTEC Response
May 26, 2020 – Social Media EMEA- Lead Specialist, TA Marketing and Communications
We value your input and that you took the time to share your experience at TTEC.
TTEC Response
January 19, 2021 – Social Media EMEA- Lead Specialist, TA Marketing and Communications