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TTEC Reviews
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    TTEC Reviews

    Updated 16 Jun 2019

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    Found 3129 reviews

    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    64%
    Recommend to a Friend
    77%
    Approve of CEO
    TTEC CEO Kenneth D. Tuchman
    Kenneth D. Tuchman
    1343 Ratings
    Pros
    Cons

    • "Sometimes the general culture of working in a call center can be frustrating" (in 85 reviews)

    • "Low pay and limited opportunities for advancement on the WW (formerly Weight Watchers) project" (in 73 reviews)

    More Pros and Cons

    1. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Support Team Leader in Belfast, Northern Ireland
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at TTEC full-time for more than a year

      Pros

      Lots of opportunities if you go get them & are here at the right time

      Cons

      low salary as Team Lead especially if you are not in a Sales campaign but it is the same everywhere in the industry..

      TTEC2019-05-30

    2. "CSA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at TTEC full-time

      Pros

      Not manyet apart from the people.

      Cons

      Very poor management. Unfulfilled promises.

      Advice to Management

      Recruit better managers and the rest will follow.

      TTEC2019-05-15
      3. Join the TTEC team
      See Our Latest Jobs

    3. "Customer support"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Support in Belfast, Northern Ireland
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at TTEC full-time (Less than a year)

      Pros

      There wasn't really any pros

      Cons

      Far too many to list them

      TTEC2019-05-01

    4. "No Communication"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Belfast, Northern Ireland
      Doesn't Recommend

      I have been working at TTEC full-time

      Pros

      Great working hours, salary is ok for the kind of job and always paid on time

      Cons

      No support admin on site

      Advice to Management

      there is no management present on site!

      TTEC2019-01-29

    5. "Great place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at TTEC full-time for more than a year

      Pros

      Good team and people

      Cons

      Short contracts is the only downfall for teletech

      TTEC2019-01-02

    6. "Project Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I have been working at TTEC full-time

      Pros

      A large company so provides some level of job security, remote working is encouraged which suits some lifestyles and allows a good work life balance. There is a huge amount of online personal development material available to everyone.

      Cons

      Despite it being a large company there is very little opportunity to progress, most teams are managed remotely from different locations and time zones so it's easy to feel disconnected from the company as a whole. Salaries are not competitive.

      TTEC2019-01-04

    7. "An Amazing Experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Operations Manager in Belfast, Northern Ireland
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at TTEC full-time for more than 3 years

      Pros

      3 years in TTEC, Only want to say thank you for all my managers for their confidence and to make me grow up in this company. A place where everyone have a fair chance to get promoted

      Cons

      As TTEC is a Worldwide company some information are very difficult to get.

      Advice to Management

      More training on management and company organization will be profitable for TL and productivity.

      TTEC2018-09-14

    8. "Global exciting company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at TTEC full-time for more than 3 years

      Pros

      Great work atmosphere, Global mobility opportunities

      Cons

      Needs to grow footprint in Europe

      Advice to Management

      Thanks for the opportunities and the investment in your people

      TTEC2018-05-28
    9. Helpful (4)

      "Could be good with different managers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Belfast, Northern Ireland
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at TTEC full-time for more than a year

      Pros

      Good pay Relatively low stress campaign

      Cons

      Poor management (don't handle projects, rota, meetings, feedback well - touchy and inclined to platitudes - make you feel disposable - only interested in being obeyed - retaliate pretending not to do so - incompetent people running the show) Hypocrisy all over

      Advice to Management

      You couldn't thrive in the outside world, you know it, so you keep repeating the same old choices and mistakes that led you to lose so many business. Start behaving in line with your so called company values, you might gain loyal, committed people rather than people in need.

      TTEC2018-05-23

    10. "Bullying Leadership of CSS - do not join this company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at TTEC full-time

      Pros

      Ability to go for job interviews

      Cons

      Consulting is run by nasty bullying leadership out of the USA. Extremely narcissistic, will not listen to employees, no worker rights.

      Advice to Management

      Sack US leadership and nasty consulting co-worker

      TTEC2018-05-27
    Found 3129 reviews