TalkTalk Reviews

3.3

50% would recommend to a friend

(743 total reviews)
avatar

Tristia Harrison

59% approve of CEO

30% positive business outlook

TalkTalk has an employee rating of 3.3 out of 5 stars, based on 743 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TalkTalk employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

743 reviews
1.0
16 Mar 2021
Recommend
CEO approval
Business outlook

Pros

Used to be in a good location. Good with flexible working. Some incredible people but they have mostly left or more than likely been made redundant.

Cons

Lots of obviously fake reviews here, some from 'talent managers' the same people who are in charge of responding to reviews. Constant restructure and redundancies, even in the pandemic they haven't been able to help themselves - restructure in the summer resulted in significant head count reduction and another restructure announced recently. More redundancies. Followed by platitudes about 'difficult decisions' having to be made. Though it's never the decision makers being shown the door. Months down the line they realise they are under resourced so start recruiting again for the same jobs by any other name. It's insane. They have never been able to manage money. So much wasted on frivolous things, large remuneration packages, frivolous sponsorships, celebrity guest speakers erm i'd rather we kept our jobs than have colin jackson in for an hour to motivate the troops. If your face fits culture. As other reviewers have mentioned if you are in the inner circle you will get promotion after promotion. if you're not, then forget it. if you are a senior leader you can look forward to huge bonuses. if you're not, chances are you will get nothing, year on year. it's a very insecure, febrile environment so i would think very carefully before joining because Talk Talk gives you no job security what-so-ever. H.R. practices are underhanded and unethical and they will actively work against you. Morale is rock bottom now. They kick you when you are down and they won't stop kicking until the stuffing has been knocked out of you so you slink off out the door. It is such a shame it used to be a great place to work but people have left either because they have got sick of it or, more usually, because of the regular redundancies. The people who respond to these reviews are living in their own little bubble, on a different planet than the shop floor. if they could see exactly what was going on in certain business areas they would be in for a shock.

1.0
24 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Soapworks office is good when the heating works.

Cons

If you’ve ever wondered how a company can operate with a completely shattered moral compass, look no further than TalkTalk. It’s genuinely astounding that senior leadership manages to find their way into the office each day, given how lost they seem when it comes to integrity, accountability, and basic human decency. The culture is built on backstabbing, finger-pointing, and empire-building, where success is measured not by results but by how effectively you can shift blame onto others. Toxicity thrives at every level, and instead of collaboration, you’ll find yourself navigating office politics that would make a soap opera look tame. If you’re looking for a workplace where innovation, ethics, and teamwork are valued—run. If, however, you enjoy watching leadership fumble through crisis after crisis while ensuring they take none of the responsibility, then this might be the perfect place for you.

1.0
9 Jul 2022
Recommend
CEO approval
Business outlook

Pros

Flexible working, some really great people

Cons

Have to agree with some of the previous reviews, the one's they haven't yet had taken down. Used to be a great place to work before changing locations from the old offices at Birchwood. The peakon surveys are a joke. I have seen bullying and coercion take place as well as bribery, to get people to give high scores. Line managers are always penalised for low scores because there is no option award the company itself a low score even if you're line manager is competent. The top brass then gets up and gives itself a huge pat on the back Money is a joke. They have more than 100 jobs they can't fill because salaries are below market rates despite the fact they deny this is the case through external benchmarking which nobody has ever seen the results of. No bonus for several years. This year we got a thank you payment but it was tied in to the bonus banding structure so the people who get paid the most got the biggest payments, sometimes 20 percent of their base earnings some times more. Most people got 2.5 percent for 'Band E' thanks guys really equitable and fair, another kick in the teeth. Redundancies are regular and they have now started in Technology tuping people en mass to OSPs the technology function seems as though it is being spun off Social responsibility is the latest obsession they beat you round the head with it constantly it's like being in the middle of a leftie fringe group at uni. Not a great place to work if your a man either. There is nothing for the silent majority. Always cost cutting and announcing job losses but always money for 'activism'. Someone remind them there a business who's purpose is to make money, because they seem to have forgotten. HR are a nightmare. Since we came out of lockdown they spend there time spying on where people are at any given time and reporting them to management. If you haven't been in the office during a particular week then they complain to the higher ups about it. Absolutely horrid people. I dealt with a case of bullying where a senior HR business partner who has since left was bullying a member of my technology team. Think about that for a second. There is a big problem with people leaving infact they have drawn up lists of people at risk of leaving. One benefit of this is that there hasn't been a restructure for a while because there's no one left to get rid of The senior leaders helming the business do not listen and they do not care .

avatar
TalkTalk Response
3y
Thank you for your feedback. I’ve reviewed each of your points and will attempt to address some points below however, as I notice you are a current employee, I would strongly urge you to consider the number of support mechanisms we have internally i.e. our One Voice Employee Forum and your line manager, if not the People team – all of which would, I know, happily sit down with you to address your concerns. Whilst I believe it is only right to address each of the individual points directly with you, I believe it is only right to address some of the inaccuracies raised as part of your review. • At TalkTalk we strongly believe that having a diverse and inclusive culture where everyone can be their true self at work is at the centre of any successful company and we take great pride in the culture we’ve nurtured over the years. We also see our work in the community as an extension of this culture and we remain committed to supporting the people who live in and around Salford and Greater Manchester in the years to come. As I mentioned earlier, I would strongly urge you to contact any of the support mechanisms we have internally, and we would be only too happy to address your concerns in person.
Viewing 1 - 3 of 743 Reviews

Glassdoor has 779 TalkTalk reviews submitted anonymously by TalkTalk employees. Read employee reviews and ratings on Glassdoor to decide if TalkTalk is right for you.