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The Shilla Duty Free

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The Shilla Duty Free Reviews

2.5

29% would recommend to a friend

(86 total reviews)

18% positive business outlook

The Shilla Duty Free has an employee rating of 2.5 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Shilla Duty Free employee rating is 29% below average for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

86 reviews
1.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Grooming and phone allowance provided

Cons

Management quality is inconsistent and lacks accountability. There is a noticeable culture of favoritism and internal grouping, which affects fairness and employee development. Training does not accurately reflect actual store operations. Feedback raised during exit interviews appears to be ignored, resulting in recurring workplace issues. Career progression opportunities are limited, and stronger leadership is needed to improve staff morale, performance, and retention.

Viewing 1 - 3 of 86 Reviews

Glassdoor has 93 The Shilla Duty Free reviews submitted anonymously by The Shilla Duty Free employees. Read employee reviews and ratings on Glassdoor to decide if The Shilla Duty Free is right for you.