Does The Shilla Duty Free pay their employees well?

According to anonymously submitted Glassdoor reviews, The Shilla Duty Free employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The Shilla Duty Free. This rating has decreased by 13% over the last 12 months.

How satisfied are employees working at The Shilla Duty Free?

29% of The Shilla Duty Free employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Shilla Duty Free 2.3 out of 5 for work life balance, 1.8 for culture and values and 2.0 for career opportunities.

What are the top reviewed jobs at The Shilla Duty Free?

Beauty Advisor (23) , Sales Associate (5) , Sales (3) , Sales Assistant (3) , Sales Manager (3) , Brand Ambassador (2) , Cashier (2) , Marketing (2) , Promoter (2) , Runner (2)

What are the pros of working at The Shilla Duty Free according to real employee reviews?

"Good working environment" ((in 7 reviews)); "Benefits are good both full time and part" ((in 7 reviews)); "Competitive salary" ((in 5 reviews)); "Colleagues is good" ((in 5 reviews))

What are the cons of working at The Shilla Duty Free according to real employee reviews?

"Poor management" ((in 6 reviews)); "Serious Hierarchy culture and very dull working environment" ((in 3 reviews)); "Late working hours (till 12/1am)" ((in 3 reviews))

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The Shilla Duty Free

The Shilla Duty Free Reviews

2.5

29% would recommend to a friend

(86 total reviews)

18% positive business outlook

Ratings by category

2.5

Compensation and benefits

2.3

Work/Life balance

2.0

Career opportunities

1.9

Diversity and inclusion

1.8

Culture and values

1.8

Senior management

The Shilla Duty Free has an employee rating of 2.5 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Shilla Duty Free employee rating is 29% below average for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

86 reviews

3.0

3 Jul 2026

Learning opportunities exist, but environment can be hostile

Beauty advisor

Recommend

CEO approval

Business outlook

Pros

Opportunies for learning and growth Able to interact with people of different backgrounds.

Cons

Environment can be a little hostile sometimes with the sales target and commisions

1.0

17 Jun 2026

Grooming perks can't overcome poor management and favoritism

Sales supervisor

Recommend

CEO approval

Business outlook

Pros

Grooming and phone allowance provided

Cons

Management quality is inconsistent and lacks accountability. There is a noticeable culture of favoritism and internal grouping, which affects fairness and employee development. Training does not accurately reflect actual store operations. Feedback raised during exit interviews appears to be ignored, resulting in recurring workplace issues. Career progression opportunities are limited, and stronger leadership is needed to improve staff morale, performance, and retention.

1.0

26 May 2026

Toxic environment with difficult colleagues

Former worker

Recommend

CEO approval

Business outlook

Pros

Toxic environment ang Toxic colleagues

Cons

Poor working conditions in Vietnamese

Viewing 1 - 3 of 86 Reviews

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Jobs at The Shilla Duty Free

Beauty Consultant - Skincare/Cosmetics/Perfume @ Changi Airport

Permanent Night Shift Beauty Advisor

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The Shilla Duty Free

The Shilla Duty Free Reviews

Ratings by category

Reviews by job title

Learning opportunities exist, but environment can be hostile

Grooming perks can't overcome poor management and favoritism

Toxic environment with difficult colleagues

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