Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Travel Incorporated

      Engaged employer

      Travel Incorporated Reviews

      3.4

      56% would recommend to a friend

      (84 total reviews)

      Wil Brown

      64% approve of CEO

      52% positive business outlook

      Ratings by category

      4.0

      Diversity and inclusion

      3.7

      Compensation and benefits

      3.5

      Culture and values

      3.5

      Career opportunities

      3.2

      Work/Life balance

      3.2

      Senior management

      Travel Incorporated has an employee rating of 3.4 out of 5 stars, based on 84 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Travel Incorporated employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

      Reviews by job title

      84 reviews
      1.0
      12 May 2026

      Not a safe environment for a disability

      Travel consultant trainee
      Recommend
      CEO approval
      Business outlook

      Pros

      There are none, if you have a disability don’t waste your time it isn’t worth your mental health. You deserve a company who knows the difference between disruptive behavior and sensory overload and who cares about you as an employee.

      Cons

      They seem to discriminate. With being on the spectrum i had a sensory overload for my first time alone in an airport. It isn’t the same as disruptive behavior as it was flagged as a medical emergency. The company did not attempt to reduce any sensory stressors or offer some form of assistance. Instead they made me feel bad about having a disability that isn’t my fault rather than seeing the disability for what it is. As someone on the spectrum I should have been protected, not just let go when my dedication, commitment, and skills would have outweighed the sensory overload situation. They also said I asked too many questions. Isn’t that what training is for? To ask questions and make mistakes before production? I remember the trainer on day one even telling us ask as many questions as we want it doesn’t bother her she prefers us to ask questions so we can fully understand something. I definitely was targeted just for having a disability.

      avatar
      Travel Incorporated Response
      1w
      While we are sorry that this opportunity did not work out, the claims in this review are not accurate. We remain committed to providing a supportive and inclusive workplace for all team members.
      2.0
      24 Feb 2026

      Going Downhill

      Travel consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      - Middle management really does their best and it shows. I absolutely love my direct supervisors and my team, and they are truly the reason I’ve stayed as long as I have. - December is usually fairly slow so having some extra time to relax a bit near the holidays is really nice.

      Cons

      - Ever since the introduction of WFM, there’s been a noticeable shift. I used to love working here, loved the culture, loved having a personal relationship with clients. Now everything is just a metric. It feels like the work I’ve put in to become a better travel consultant doesn’t even matter anymore, it’s just another call center. - You simply don’t get paid enough for what you do. - Rush season is handled horribly. We used to have an “on deck” system with everyone split into groups so you’d have reasonable notice if your group was going to be putting in extra hours for the next weather event. It was evenly split up and rotated so everyone took turns covering each event. Obviously not every storm/event is the same, so some need more hands on deck than others, but to completely get rid of that system and not replace it is just ridiculous. And no, “QRF (Quick Response Force)” does not count as an actual system, because the “response force” is just the entire operations team/call center all the time. Everyone is expected to put in hours of mandatory overtime at any moment it is deemed necessary, which in peak season has been constantly. Your consultants are absolutely exhausted from the insane call volume, and not only do you cut their lunch in half so they don’t get their normal break during the day, you have them come in early and stay late daily, and you pester them on their days off. I get that there are business needs, but surely there are better ways to go about meeting them rather than burning out all your employees. - It’s not surprising that the turnover rate is so high. Training doesn’t really prepare you for the actual job. Support is decent but on busy days you may not get it. Overall, definitely not the worst place I’ve worked and there are quite a few highlights, but it’s just sad to see what it’s come to. Maybe if I started now I would feel differently, who knows? I used to love it here, but have been considering leaving for a while and feeling overworked and undervalued.

      avatar
      Travel Incorporated Response
      3mo
      Thank you for taking the time to share your thoughtful feedback. We’re especially glad to hear your positive comments about your leadership team. We’re proud of the care and effort they put into supporting their teams. We also hear the concerns you’ve raised. As we’ve grown and introduced new operational tools and workforce management processes, we recognize that the experience has changed for some associates. The travel industry can be demanding, particularly during major weather events, and we know extended hours and shifting schedules can be exhausting. We are continuously reviewing how we staff, plan, and support our consultants during these periods. We value open dialogue and welcome the opportunity to connect directly to better understand your experience. If you’re open to it, we encourage you to reach out to your leader or HR so we can continue the conversation.
      5.0
      4 Dec 2025

      Valued and Supported, Ready for Growth

      Travel consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      I feel valued and supported at TI. Talking to travelers and figuring out how to research and solve there problems is such a great feeling. Everyone is approachable and nice, and willing to help. Communication has gotten better and I do feel confident when I'm on the phone.

      Cons

      A lot has gone on this year and as I learn more, I feel like I'm ready to keep growing. I would like to see more of where I could go in the future.

      avatar
      Travel Incorporated Response
      6mo
      Thank you so much for sharing your experience with us! We're thrilled to hear that you feel valued, supported, and confident in your role, and that our culture of teamwork and communication has made a positive impact. We're also excited by your desire to continue growing. Your development is important to us, and we're always striving to create clear paths for learning and advancement. We truly appreciate all you do for our clients and for the TI Family!
      Viewing 1 - 3 of 84 Reviews
      Related searches: Travel Incorporated jobs | Travel Incorporated salaries | Travel Incorporated benefits | Travel Incorporated interviews
      ReviewsTravel Incorporated reviews

      Glassdoor has 84 Travel Incorporated reviews submitted anonymously by Travel Incorporated employees. Read employee reviews and ratings on Glassdoor to decide if Travel Incorporated is right for you.