Truphone Reviews
Updated 26 Feb 2021
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Recommend to a Friend
Approve of CEO
Ralph Steffens
24 Ratings
Pros
"Very challenging work environment with lots of opportunities" (in 14 reviews)
"Great forward thinking company full of great people" (in 10 reviews)
Cons
"Priorities of senior management are so far gone it’s unbelievable" (in 8 reviews)
"Higher management don't seem to know what they are doing as the company keeps going in redundancies" (in 7 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
"Cool company and cool products with a great attitude"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Truphone full-time for less than a year
Pros
Great forward thinking company full of great people
Cons
Too much of a focus on London offices and being in / around it - But that has changed for the better already - After all work is a thing you do not a place you go.
Continue reading- Helpful (1)
"Good company with normal issues"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookDisapproves of CEOI worked at Truphone full-time for more than a year
Pros
Anything can happen and you can really learn a lot
Cons
culture is negative can take a toll
Continue reading Pros
Great friendly people, lots of communication between departments
Cons
None that I can think of
- Helpful (1)
"Fast and innovative tech company in the telco space"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Truphone full-time for less than a year
Pros
Fast, empowering, fun and innovative
Cons
Complex business with some legacy products
Thank you for taking the time to leave your review. We appreciate your positive feedback and agree that now is a great time to work at Truphone! We are a unique business with fantastic talent, variety of skills and knowledge and experience across our product portfolio and geographies which places us in such a strong position in the industry! Regards, Dina Knight - Global Director, Human Resources
- Helpful (1)
"Mixed bag"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookNo Opinion of CEOI worked at Truphone full-time for more than a year
Pros
Great pay and benefits Great office
Cons
Too many chiefs Bad management Poor marketing
Continue readingTruphone Response
April 22, 2020 – Global Resourcing Manager
Sorry to see you have had such a mixed experience working at Truphone. This certainly doesn't feel like the typical example of review we normally receive. Feedback is extremely important to us and I would welcome the opportunity to discuss this with you in confidence as we are constantly striving to improve and make Truphone a better place to work. Please do not hesitate to get in touch if you would like to continue this conversation. Dina Knight - Global Director, Human Resources
"Positive Experience, Lovely People and Nice Working Environment"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Truphone full-time for less than a year
Pros
Beautiful office in Canary Wharf. Lovely people who take their time to meet and greet new starters and have an interest in you. Good pay and bonus structure
Cons
I have not had any yet
Continue readingTruphone Response
April 22, 2020 – Global Resourcing Manager
Thank you for taking the time to leave your review - we appreciate your feedback and agree that now is a great time to work at Truphone! We will heed your advice and continue to listen to the teams! Best regards, Dina Knight - Global Director, Human Resources
- Helpful (1)
"Positive experience and lovely working environment."
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Truphone full-time for less than a year
Pros
Positive working environment lead by a CEO and Executive Team who are dedicated, forward thinking and truly believe in their value proposition. Excellent office location, flexible working conditions with competitive salary and benefits.
Cons
Truphone requires employees who are comfortable with change and uncertainty. The direction of the company can change quickly and sometimes employees do not fully understand or agree with the rational behind major decisions. Not everyone is comfortable in that environment which can present recruitment challenges. Personally I do not consider this a 'con' so much as a challenge in finding the right people for the right roles who thrive in such an environment.
Truphone Response
November 26, 2019 – Global Resourcing Manager
Thank you for taking the time to leave your review - we appreciate your feedback and definitely agree that now is a great time to work at Truphone! Best regards, Dina Knight - Global Director, Human Resources
- Helpful (5)
"Tru....ly Awful"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at Truphone full-time for more than 3 years
Pros
Fantastic product and proposition Working culture and support for people was excellent
Cons
New executive team only cared about themselves, egocentric and disingenuous
Truphone Response
November 26, 2019 – Global Resourcing Manager
Sorry to see you have had such a mixed experience working at Truphone. This certainly doesn't feel like the typical example of review we normally receive. Feedback is extremely important to us and I would welcome the opportunity to discuss this with you in confidence as we are constantly striving to improve and make Truphone a better place to work. Please do not hesitate to get in touch if you would like to continue the conversation. Dina Knight - Global Director, Human Resources
- Helpful (1)
"It's an ok company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookNo Opinion of CEOI worked at Truphone full-time for more than a year
Pros
The team I was part of was great. Serious when needed, relaxed and fun when needed. The right balance between delivery and fun.
Cons
Lots of bureaucracy in the company. The release process was very slow and stakeholders were trying to find reasons for a release not to happen rather than to happen. Very frustrating in times.
Truphone Response
November 26, 2019 – Global Resourcing Manager
Many thanks for taking the time to leave your review. We appreciate your feedback and great to hear that you are positive about the work life balance we offer. I am sorry to hear you were frustrated at times as well as your perception of the bureaucracy in the company. We have taken focused heavily on simplifying and improving the way that we work to ensure that we are efficient and clear on who is accountable across our departments. If you would like to share any other additional feedback please do not hesitate to get in touch. Regards, Dina Knight - Global Director, Human Resources
- Helpful (1)
"Good to see its on the mend"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookApproves of CEOI worked at Truphone full-time for more than 3 years
Pros
CTO & founder is truly amazing, technology, great to see its back on the path to success
Cons
Former leadership were terrible
Continue readingTruphone Response
November 26, 2019 – Global Resourcing Manager
Thank you for taking the time to leave your review. We appreciate your positive feedback and agree that now is a great time to work at Truphone! Regards, Dina Knight - Global Director, Human Resources
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Truphone Response
April 22, 2020 – Global Resourcing Manager