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Unique Home Solutions

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Unique Home Solutions Reviews

3.7

70% would recommend to a friend

(82 total reviews)

Bob Dillon

82% approve of CEO

68% positive business outlook

Unique Home Solutions has an employee rating of 3.7 out of 5 stars, based on 82 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Unique Home Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, repair and maintenance industry (3.7 stars).

Reviews by job title

82 reviews
1.0
11 May 2017
Recommend
CEO approval
Business outlook

Pros

-The onsite gym with weights and cardio equipment is nice. -The material that the polo shirts are made of (that you can order and have the cost deducted from your paycheck) is very soft and breathable.

Cons

-High pressure tactics to get leads that the company puts on their call list to call over and over. Marketing reps are taught a script that the company wants them to adhere to because it is "proven to generate leads" rather than to actually concentrate on people with a legit interest and need. Very high pressure tactics that are questionable in order to set up a "free inspection" and get a salesman in the door to give an over inflated quote. And if your house doesn't have a listed value of at least $100k, they will never show up to your appointment and the excuse will be "no-one answered the call to confirm the appointment" or they will find a way to push the date out or find a reason to cancel. -The Glassdoor reviewer that questioned the giveaways couldn't have said it better. Reps try to get people to sign up for the $25k home makeover giveaway, patio furniture, grill, gift card, etc etc and then try to set the "free inspection" appointment after they've started the conversation with the customer. I've seen only one thing ever actually given away during my entire time with Unique. 20% and 25% off promo cards are used frequently yet we're constantly told that our products have a very slim margin. How can a company have a slim margin yet allow a 20-25% pricing discount at the marketing reps whim and stay profitable? (Over inflated price quote or price gouging would be my guess but I'm not a mathematician) -I've heard reps and even marketing team leaders use very misleading or flat out incorrect information to try and "build the value of the visit" when talking with potential customers. -As a marketing rep, you aren't in total control of your bonus. You can set a ton of appointments but when and if the company runs them is out of your control and your bonus is based on those completed appointments. -If you love walking around inside of a K-mart and pestering people to get in a bogus giveaway and harassing them until they set an appointment for a price quote, this is the job for you! -Zero work/life balance. Erratic schedule that you get one week in advance and you WILL work every weekend. -The company does not use subcontractors which is a major plus if you could keep the installers turnover rate down. Lifetime warranty on most of the products sounds great, but in my time with the company I've heard many more stories from previous customers getting the runaround when it comes to a warranty issue than those previous customer that have had an issue dealt with quickly. Oh and the full court basketball court that they brag about? It's not usable because they store products and displays on it.

1.0
12 Feb 2015
Recommend
CEO approval
Business outlook

Pros

Sales training is top notch. Go through training and leave.

Cons

Everything. Ethics does not play a part in this company. The way they treat their employees is criminal. Abuse from every aspect of management. Politics and black mail. You will not succeed in this company unless you blackmail someone in management.

2.0
1 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Was treated well by my manager. Work/life balance taken into consideration. The pay is ok. Some fun people and fun events. Lucrative bonus structure.

Cons

The marketing technique used involves misleading consumers. We were taught to tell customers we would provide "maintenance tips" (even though we dont) as a way to get us in the door to sell them products. They also have these sweepstakes giveaways that they use as a tool to get information and leads. I was reprimanded for questioning the validity of the 8 grand prize sweepstakes that are supposedly awarded within a year (six $10,000 and two $25,000 giveaways). I feel like if all of the grand prize drawings advertised existed, it would have been explained and publicized. I found proof of only a few giveaways on some youtube videos from 2011 and 2013, one for a nintendo wii, another for a gas card, and only one for 10k towards a home makeover, but nothing like what is advertised on the sweepstakes cards we currently use. Maybe im wrong but ill let you can do your own research and be the judge. There is no denying that its a bit sketchy. I would love to see actual proof of all of these "giveaways" that they advertise and convince people to enter. In my opinion, this seems like a "Sales before service" type of company and that is why i decided to part ways. I was treated well as an employee but cannot take pride in how we were generating our leads. It really bothered me and wore me down over time. I ended up feeling embarassed of myself and hope to keep others from feeling the same way if this is not something they want to be involved with for a paycheck.

Viewing 1 - 3 of 82 Reviews

Glassdoor has 84 Unique Home Solutions reviews submitted anonymously by Unique Home Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Unique Home Solutions is right for you.