Virgin Atlantic Reviews
Updated Jun 25, 2022
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Found 761 of over 792 reviews
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Recommend to a Friend
Approve of CEO
Shai Weiss
219 Ratings
Pros
"Customer focused, great people and Company ethics" (in 35 reviews)
"Extensive Travel benefits including lounge access" (in 33 reviews)
Cons
"Extremely long hours with plenty of unscheduled disrupts" (in 20 reviews)
"It was a good job when we had Senior Cabin Crew but that’s a distant dream now" (in 12 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Current Employee, more than 10 years★★★★★
Pros
Staff Travel is second to none
Cons
Shift work can be tiring but that’s down to the industry and not the airline
- Former Employee, more than 3 years★★★★★
Pros
Great company, great culture all around
Cons
Can’t think of any to be honest
- Current Employee, more than 1 year★★★★★
Pros
You can add your spouse (Cat A), 8 different people from your family like parents, siblings, children, brother/ sister in law, (Cat B), 1 person , whoever you want to (Cat C) and 4 unregistered companions (Cat D) . All Cat A, B and C nominees can only be added or removed once a year. Your Unregistered companions may be changed at any time.
Cons
Unregistered companions only travel using your benefit if you’re traveling with them , operating the flight or as passengers.
- Current Employee, less than 1 year★★★★★
Pros
Amazing staff travel benefits across multiple airlines, good colleagues, social events (bbq + Christmas parties), can be yourself, internal career progression, good training with experienced colleagues, can be open with senior agents and supervisors and get assistance when needed, good pension scheme, can swap shifts with colleagues.
Cons
Every sale (better seat upgrades, baggage etc) as CSA should be rewarded with commission, it'd be a little bonus scheme that wouldn't cost the company a penny. Pay could be better, shift pay could be improved. Unsocial hours can make it difficult to balance work and life (family, university, etc.)
- Current Employee, more than 8 years★★★★★
Pros
Great destinations, great friends for life, good benefits and staff travel, really cares for customers, excellence in providing service
Cons
Long hours, body getting used to jet lag, less days off and shorter trips till things go back to normal
- Current Employee, more than 5 years★★★★★
Pros
Great work life balance, transparent leadership, career progression for those that want it, diverse, flexible working and good fun
Cons
Lower salaries but good perks. Can feel chaotic at times, constant change which some people struggle to adapt to
- Former Employee, more than 10 years★★★★★
Pros
I worked for Virgin Atlantic for over 20 years, and I loved it. Travelled extensively, my colleagues were more like family. However in 2019 the vast majority of the customer centre in Crawley we’re made redundant. The loyal workers who’d given their lives to the company were disregarded. My job was moved to Swansea. The head management didn’t give a damn about loyalty, and it was a dreadfully sad time.
Cons
A lot of managers were awful, and the only reason they had jobs were because they may have been good at interviews, but were awful managers. Managers also had favourites.
Continue reading - Current Employee, more than 10 years★★★★★
Pros
Roster stability for most part
Cons
Standby duty could be disruptive
- Former Employee, more than 10 years★★★★★
Pros
Travel, colleagues, pension, private medical
Cons
Low wage, long hours, you are disposable no matter how long your service
- Former Employee★★★★★
Pros
Getting free flights and pension
Cons
Work their staff too hard
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Virgin Atlantic has an overall rating of 3.7 out of 5, based on over 792 reviews left anonymously by employees. 64% of employees would recommend working at Virgin Atlantic to a friend and 44% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.
64% of Virgin Atlantic employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Virgin Atlantic 3.2 out of 5 for work life balance, 3.6 for culture and values and 3.1 for career opportunities.
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