Well Pharmacy Reviews | Glassdoor.co.uk

Well Pharmacy Reviews

Updated 10 January 2019
87 reviews

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2.4
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John Nuttall
27 Ratings

Employee Reviews

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Pros
Cons
  • "It can be very busy and short staffed sometimes the cover is needed more" (in 8 reviews)

  • "Also, staff members are denied further training and development onto technician courses even after many years good service" (in 5 reviews)

More Pros and Cons

  1. "Healthcare Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Manchester, England
    Former Employee - Anonymous Employee in Manchester, England

    I worked at Well Pharmacy part-time (More than a year)

    Pros

    Nice working condition, friendly staff

    Cons

    Can get stressfull during peak hours


  2. "WELL Pharmacy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Manager in Marple, England
    Current Employee - Pharmacy Manager in Marple, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Well Pharmacy full-time (More than 8 years)

    Pros

    Clear vision for the future and good leaders in place. Outlook is good with new systems and procedures in place. Positive working ethos.

    Cons

    Work pressure can be hard sometimes. Support staff are difficult to find when needed. Time and effort wasted on a couple of initiatives that did not show fruition.

    Advice to Management

    Lead from the front and when things go wrong, think of the money that was invested and could have been used for and on frontline staff.

  3. "Genuinely not a bad chain to work for probably the best one at the minute,unlike Boots you're not just a number"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacist
    Current Employee - Pharmacist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Well Pharmacy full-time (More than a year)

    Pros

    A lot of support from regional managers, the three I've met have been approachable and do care about staff.

    Cons

    Quite a new company so a lot of systems need tweaking. Pay for dispensers could be better

    Advice to Management

    Progression for staff should be more welcome.


  4. "A good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispensary Technician in Cotgrave, England
    Current Employee - Dispensary Technician in Cotgrave, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Well Pharmacy full-time (More than 10 years)

    Pros

    I love the customers that I have got to know well over the years I’ve worked in my branch

    Cons

    It can be very busy and short staffed sometimes the cover is needed more

    Advice to Management

    Just to give more rewards to staff who put a lot hours and always willing to help out


  5. "Pharmacy assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispensing Assistant in Sheffield, England
    Current Employee - Dispensing Assistant in Sheffield, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Well Pharmacy part-time (More than 10 years)

    Pros

    Lovely customers near home, pension.

    Cons

    Just a number using trainees instead of skilled workers,too much pressure for little pay.

    Advice to Management

    Treat us as humans


  6. "This company is horrendous to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Well Pharmacy full-time (More than a year)

    Pros

    Nice colleagues at branch level
    Nice customers

    Cons

    The company is run by cheap HR people who are constantly busying themselves finding people to investigate and pick on. They believe they can automate dispensing of prescriptions, and so actively treat staff terribly in the hope they will leave and therefore avoid a redundancy situation. Senior management are by and large very incompetent which added to the cheap unqualified HR staff make for a lethal cocktail.

    Advice to Management

    Every year our staff survey results get worse and worse, to the point they are now amongst the lowest companies out there. We don't need gimmicky badges and, Well Perks, just respect us, thats all we ask


  7. "Pharmacy Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Assistant in Saint Neots, England
    Current Employee - Pharmacy Assistant in Saint Neots, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Well Pharmacy part-time (More than 5 years)

    Pros

    Great colleagues. Lovely patients. Close to home. No weekend working as we are based inside a doctors surgery.

    Cons

    Very busy sometimes dangerous. Small pharmacy hardly any room to dispense. Short staffed.

    Advice to Management

    Please don't cut our hours.

  8. "delivery driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Well Pharmacy full-time (Less than a year)

    Pros

    The 10 percent discont off in store products.

    Cons

    I had no induction or proper training. My RDM would give messages to another driver that was for me. I was reliefed of duty without reason.


  9. "Worst job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Assistant in Huddersfield, England
    Current Employee - Pharmacy Assistant in Huddersfield, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Well Pharmacy part-time (More than 3 years)

    Pros

    There are no pros to working for this company

    Cons

    The management are clueless.
    You’re just a number to them. They care about money and nothing else.
    Promised chances of progression and development which never happens.

    Advice to Management

    Wise up


  10. Helpful (3)

    "A Systemic Level of Low Morale and Unreasonable Expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Well Pharmacy full-time (More than 3 years)

    Pros

    Some of the people I got to work with were some of the most caring individuals who genuinely wanted to do right by people. These people make working in some branches worthwhile.

    Cons

    Well is constantly at Bestway's call to cut costs as much as possible after the failure of implementing a hub and spoke model using their "Capa" system, everyone who seems to have been involved in that project has disappeared from the company. Butchering some branches with up to a 50% hour reduction left them is such an inoperable state that I'd genuinely have concerns that safety for both patients and remaining staff had been compromised.

    Things that staff get penalised for:

    1) Phone a supplier to ensure a patient gets a medicine? Disciplined for causing a leakage. The expectation is to make the patient longer so the company can make a better profit on it.

    2) Staff member did not take time off work whilst their partner was having cancer treatment. Management criticised them for being non-committal.

    3) Staff member removed themselves from a situation where they were receiving abusive language from a patient. Staff member was suspended.

    4) Staff member forced to take a huge reduction in hours and reallocation of shift times to accommodate for the new H&S system. After new system removed as a failure was expected to return to previous hours, even after causing a huge upset to home life balance. Staff member decided to resign instead.

    I think it is important to repeat the words that have already been spoken here, and state how pharmacy teams are working on minimal staffing levels whilst simultaneously enforcing a 5-minute rule for dispensing a prescription, regardless of size or complexity, which is, of course, a complete impossibility.

    Senior management has a shockingly low level of knowledge how branches run, even at a regional level. A personal run-in with the CEO found him to be arrogant and mendacious, being critical of a branch with all temporary staff in why they were not working to the company's unrealistic expectations.

    This has led to a systemic level of low morale and underappreciated staff, to which I have been witness to many people leave before me, and I am simply just another casualty. I don't want to be a part of the problem, leaving was the best choice I could make.

    Advice to Management

    Well is following a dangerous direction where it wants to utilise technology and modernisation, and is clearly following an attrition-based approach to its staffing levels. The trends are clear - you can see where the company started its downturn. Let's hope the company realises, for patients and staff sake.