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Wiley Reviews

Updated 11 July 2018
745 reviews

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3.1
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Brian Napack
44 Ratings

745 Employee Reviews

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Pros
  • "Great work life balance and salary" (in 160 reviews)

  • "Good benefits and smart employees" (in 45 reviews)

Cons
More Pros and Cons

  1. "Love working here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oxford, England
    Current Employee - Anonymous Employee in Oxford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wiley full-time (More than 10 years)

    Pros

    The more you put in, the more you get back.

    Cons

    Learning to have a work/life integration, rather than a work/life balance.

    Advice to Management

    Keep pushing forward to develop our high performance culture, we have come so far these past few years and I thank you for that.

    Wiley Response

    27 Apr 2018 – Director

    Five stars! Thanks! You're exactly right that the more you put in the more you get back - which is true of so many things in life.


  2. Helpful (4)

    "Desperate to leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chichester, England
    Current Employee - Account Manager in Chichester, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wiley full-time

    Pros

    The offices are being refurbished and there is free tea and coffee

    Cons

    No career progression, poor bonus scheme, limited opportunity (unless your face fits). New leadership are driving a high performance culture without rewarding it or respecting the effort, time and loyalty of staff.

    Advice to Management

    Look after your staff - all of them - not just the few

  3. Helpful (3)

    "Good interpersonal relationships but let down by structural issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chichester, England
    Current Employee - Manager in Chichester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wiley full-time (More than 8 years)

    Pros

    Excellent interpersonal relationships
    Some great colleagues
    Wiley really looks after its own
    Good attempts to foster community spirit through various initiatives

    Cons

    Communication is truly bad. Sometimes find out people have left through Linkedin updates.
    Constant restructuring which sometimes seems to lack rationale and is then reversed at a later date.
    Outsourcing has meant some basic functions like getting an invoice paid or having new software installed turn into bureaucratic nightmares

    Advice to Management

    Communicate to your staff. Don't be afraid to inform people that staff are leaving.
    Think carefully about the outsourcing and its effect on the day-to-day jobs of staff


  4. Helpful (6)

    "Good colleagues, but hard work isn't recognised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Wiley full-time (More than a year)

    Pros

    I was allowed to change my hours slightly to suit my personal needs.

    Some really great colleagues, who have become friends outside of work too.

    Cons

    Worked way above my level for two years, being told I'm doing all the right things and it never leading to anything... applied for a job internally and jumped two levels by moving.

    Lots of egos which are being rewarded with promotions, leaving those who quietly do a good job behind.

    "Manager's discretion" for EVERYTHING is great if you've got a good manager, but not for those who don't. Lots of inconsistencies in management and fairness.

    Advice to Management

    Recognise those who are working hard - not those who shout the loudest.

    Wiley Response

    21 Jun 2018 – Director

    Thanks for the review! I'm sorry that you felt that your work wasn't being recognized. That's never a good situation and we try to do everything possible to ensure that people are appreciated and... More


  5. Helpful (3)

    "A company that needs to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Wiley full-time

    Pros

    The people are really lovely.

    Cons

    In the past, there have been many many redundancies which has left older employees quite bitter.
    Technology is atrocious.
    Maternity scheme is super basic.
    Gender pay gap is bad and HR make excuses for this.
    Falls short on the way it handles employees with mental health issues.
    Doesn't hold managers responsible for poor performance.

    Advice to Management

    Look at cons section - its pretty obvious

    Wiley Response

    21 Jun 2018 – Director

    For what it's worth, we do read the "cons" of every review and take the things that people write very seriously. You're right though that the people that work here are really lovely. We believe in... More


  6. "Great team to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bognor Regis, England
    Current Employee - Anonymous Employee in Bognor Regis, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wiley full-time (More than 8 years)

    Pros

    Friendly, welcoming office with some very helpful cheerful people. Tools to support career progression are available.

    Cons

    Communication between departments can be frustrating. Pay isn’t great.

    Wiley Response

    22 May 2018 – Director

    Hey! Thanks for the positive review! And thanks for pointing out the tools that Wiley offers for career progression. Having a development plan is vitally important and we love it when people take... More


  7. "Good Company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chichester, England
    Current Employee - Anonymous Employee in Chichester, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wiley full-time (More than 10 years)

    Pros

    A very strong employment package , the Company has provided myself with a stable job over 19 years and at heart is I think a caring and benevolent employer.

    Cons

    Constant change requires a period of stability whereby employees are confident that they will still have a job in 12 months time.

    Advice to Management

    Decide on way forward and stick to it , better communication of the strategy that is being followed.

  8. Helpful (1)

    "Lack of respect for front line staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Bognor Regis, England
    Former Employee - Customer Service Advisor in Bognor Regis, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wiley full-time (More than 5 years)

    Pros

    Over the 7 years I was with the company, I cannot express how great my direct colleagues were to work with. We really were a team and you felt as if it was us against everyone else.
    There was a clear understanding that you could speak to your supervisor or line manager with any qualms or personal issues without fear of being judged.

    Cons

    Ground level staff are looked as the lowest of the low. It's amazing how 6 miles between the Bognor office & Chichester office can make such a difference in attitude. The lack of respect was the final straw for myself no matter how much time & enough I put in to the company. This is something which I am aware is still the case 2 years on as I am still in contact with current employees.
    Where you may be able to speak to your supervisor/manager regarding any issues, whether anything will be done to help is another issue. If your suggestion does not match the 'One Wiley' approach, forget about it, even if it could help the business save money it so desperately needs.
    There are constant changes with too many chiefs - chiefs who have either been with the company for 15+ years or obtained the promotion through 'who they know not what they know'. Very few have the accreditation to support the role they are in.

    Advice to Management

    Listen to your front line staff - those who listen to your customer's concerns - you may then figure out what is going so fundamentally wrong with the business instead of using the same old method. Do not be scared to modernise!


  9. "Continual Change with great colleagues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Wiley full-time

    Pros

    Peer to Peer collaboration - Colleagues are always willing to work together to solve issues
    Sense of Purpose - the feeling that you are playing your part in contributing to the research community is strong at Wiley

    Cons

    Can be very siloed in its thinking.
    Job titles are confusing and very varied.

    Wiley Response

    25 Apr 2018 – Director

    Thanks for the review! You're right that people throughout Wiley are very often willing to roll up their sleeves and pitch in to help each other with just about every job or task that comes our way... More


  10. Helpful (6)

    "Good work environment, bad business atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wiley full-time

    Pros

    Excellent work environment: clever people, human line managers, work-life balance, extracurricular activities within the company encouraged

    Cons

    1. it doesn't feel safe: after the final round of 'redundancies' this and last year, not many people from the old guard were left, and with the outsourcing forces knocking on the door, nobody feels particularly safe
    2. there's no support for new projects that do not come from the higher management; if you have an idea and need money to implement it, just forget it
    3. business is too cash-driven to focus on the validity of the research we publish; it's quantity over quality
    4. everything is outsourced, but outsourcing rarely means increase in quality and communication
    5. tech is appalling: employees are unhappy, customers are unhappy and frustrated
    6. monthly town halls to brainwash employees
    7. a new compensation scheme that is only based on arbitrary objectives and will literally prevent any increase in compensation

    Advice to Management

    Listen to your employees and their ideas: they work on the field, they know what's going on.
    Don't keep banging into their heads the same slogans over and over again: employees are individuals, not an army of subjects.
    Mind the cultural gap between US and UK.
    Don't mask the need of money with happy-clappy slogans: you are short of money, just say it and tell us what you are gonna do about it.
    Find a new way to communicate with your employees.

    Wiley Response

    5 Apr 2018 – Director

    Thanks for taking the time to write this review. It's thorough and we respect the level of detail and the time it took to provide it. We agree that Wiley people are great! And maintaining a work/life... More


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