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Wiley Reviews

Updated 26 April 2018
689 reviews

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2.8
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Brian Napack
9 Ratings

689 Employee Reviews

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Pros
  • The copy team had a fantastic director who ensured work life balance (in 156 reviews)

  • Good benefits and smart employees (in 44 reviews)

Cons
  • Admissions Upper Management is unapproachable (in 36 reviews)

  • No room for advancement and a sense that there is no support from senior management (in 16 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Wiley full-time

    Pros

    Wiley is a great company, with a rich history. Exciting times ahead with a newly appointed CEO. Great development opportunities!

    Cons

    Its a great place to work


  2. "Continual Change with great colleagues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Wiley full-time

    Pros

    Peer to Peer collaboration - Colleagues are always willing to work together to solve issues
    Sense of Purpose - the feeling that you are playing your part in contributing to the research community is strong at Wiley

    Cons

    Can be very siloed in its thinking.
    Job titles are confusing and very varied.

    Wiley Response

    25 Apr 2018 – Director

    Thanks for the review! You're right that people throughout Wiley are very often willing to roll up their sleeves and pitch in to help each other with just about every job or task that comes our way... More

  3. Helpful (6)

    "Good work environment, bad business atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wiley full-time

    Pros

    Excellent work environment: clever people, human line managers, work-life balance, extracurricular activities within the company encouraged

    Cons

    1. it doesn't feel safe: after the final round of 'redundancies' this and last year, not many people from the old guard were left, and with the outsourcing forces knocking on the door, nobody feels particularly safe
    2. there's no support for new projects that do not come from the higher management; if you have an idea and need money to implement it, just forget it
    3. business is too cash-driven to focus on the validity of the research we publish; it's quantity over quality
    4. everything is outsourced, but outsourcing rarely means increase in quality and communication
    5. tech is appalling: employees are unhappy, customers are unhappy and frustrated
    6. monthly town halls to brainwash employees
    7. a new compensation scheme that is only based on arbitrary objectives and will literally prevent any increase in compensation

    Advice to Management

    Listen to your employees and their ideas: they work on the field, they know what's going on.
    Don't keep banging into their heads the same slogans over and over again: employees are individuals, not an army of subjects.
    Mind the cultural gap between US and UK.
    Don't mask the need of money with happy-clappy slogans: you are short of money, just say it and tell us what you are gonna do about it.
    Find a new way to communicate with your employees.

    Wiley Response

    5 Apr 2018 – Director

    Thanks for taking the time to write this review. It's thorough and we respect the level of detail and the time it took to provide it. We agree that Wiley people are great! And maintaining a work/life... More


  4. "Great place to work but you don't feel that your job is secure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Analyst in Oxford, England
    Former Employee - Content Analyst in Oxford, England
    Doesn't Recommend
    Approves of CEO

    I worked at Wiley full-time (Less than a year)

    Pros

    Great people to work along with.

    Cons

    Making redundant old employees and outsourcing work

    Wiley Response

    19 Mar 2018 – Director

    Thanks for the review! We take this sort of feedback seriously and use it to make continuous improvements to our work life and culture.


  5. Helpful (5)

    "Confused and distrusting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Management in Bognor Regis, England
    Current Employee - Inventory Management in Bognor Regis, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wiley full-time (Less than a year)

    Pros

    Benefits are good, work/life balance is OK in the sense that you tend to leave at 5:15

    Cons

    A general culture of fear and blame has created a nasty and negative work environment, where you are constantly watched over your shoulder to see if you make a mistake which could be used against you. No desire for progress or positive change, as middle management have been in the job for 15+ years and any change would reduce their knowledge of systems and processes. A culture very much stuck in the 80s & 90s (systems stuck there too!), which will put off anyone who is not of the same ilk. Very cliquey in the Bognor office in particular, which has resulted in mismanagement, high turnover of staff at certain levels and a lack of communication with the other offices (perceived to be the enemy)

    Advice to Management

    Trust people to do a job and the vast majority will do it better than if you're watching over their shoulders. Get rid of some of the old guard middle management who are clearly not up to the job, and introduce some fresh blood with new ideas. Pay attention when three people leave within a week and look into the root causes, but more importantly - take action!


  6. Helpful (1)

    "Moving on up!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Wiley full-time (More than 10 years)

    Pros

    With a newly-appointed CEO and two relatively new appointees heading up the core Journals and Books businesses, there’s finally a buzz that suggests Wiley can move forward positively.

    Cons

    With recent low revenue growth and stagnancy, talented (and often younger) colleagues don’t get the career breaks and opportunities they’d get in faster-growing businesses. This is compounded by low turnover in management positions at all levels.

    Advice to Management

    Pursue above-market growth in core businesses. Get the back-end technology sorted ASAP. Clarify product portfolios and areas of strategic focus. Take some risks. Fail and learn quickly when required. Show bright colleagues a bright future - something to aspire to and aim for!


  7. Helpful (3)

    "Don't do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wiley full-time

    Pros

    Friendly team
    International travel
    Good work life balance

    Cons

    Nepotism is rife and its difficult to get round that.

  8. Helpful (2)

    "Testing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Marketing Manager in Oxford, England
    Current Employee - Assistant Marketing Manager in Oxford, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Wiley full-time (More than a year)

    Pros

    Interesting content to the products

    Cons

    Awful team spirit, the company is too pressed for cash


  9. Helpful (2)

    "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great perks incl. rec days

    Cons

    Not valued, constant redundancies, management need help

    Advice to Management

    Be more open about change to manage efficiently and listen to people at the bottom, not just external companies.


  10. Helpful (5)

    "Hamstrung by its own management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oxford, England
    Current Employee - Anonymous Employee in Oxford, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wiley full-time (More than 3 years)

    Pros

    - people are generally friendly and hard working
    - good benefits for families
    - once you're in, they'll keep you
    - good work/life balance
    - generous pension
    - company-paid annual recreation day
    - subsidised on-site canteen

    Cons

    - salary is uncompetitive
    - US mindset from HQ clashes with the mindset and work cultures of other offices around the world
    - once you're in, they'll keep you - even if you're dead weight
    - management is disconnected from ground-level operations. it's like they're working for a whole other company.
    - annual restructures
    - low morale
    - turnover seems particularly high for publishing
    - inadequate technology
    - no focus on career progression

    Advice to Management

    - Understand that decisions made at top level can make ground-level staff's workloads dramatically more difficult. Sometimes the answer should be no.
    - More holistic understanding of the business process is needed.
    - Outsourcing entire departments may help the bottom line, but the loss in work quality will and has overtaken the benefits.
    - Put time and money into technology and system improvements. If workers are spending an hour doing something that should take five minutes, that's a significant problem. Improving systems would also greatly reduce the emergencies that arise and escalate because of the gaps in current systems' operations.
    - Communication
    - Corporatespeak may work for the Americans, but not for the rest of us


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