Wireless World Reviews

4.2

76% would recommend to a friend

(84 total reviews)
avatar

Vince Lubben

94% approve of CEO

73% positive business outlook

Wireless World has an employee rating of 4.2 out of 5 stars, based on 84 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Wireless World employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

84 reviews
1.0
11 Apr 2018

Customers and employees are only $$$

Recommend
CEO approval
Business outlook

Pros

New knowledge of products. Discounted data plans. Bonus'(which can also lose you money)

Cons

Unprofessional management. You are only important if you produce the best numbers. Hostile work environment with "core values" thrown in your face constantly whilst being ignored daily.

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Wireless World Response
7y
We'd love to hear directly from you. Human Resources is always available for conversations about things we can improve...and things we're doing well.
4.0
19 Sept 2015

Wireless Sales consultant

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great Commission Structure compared to others. "Small business" like mentality the owner were fully involved in the stores and visited all the stores almost on a monthly basis. The owners truly care for their employees :).

Cons

My managers we're horrible argued across the store with customers in the store. Extremely unprofessional and all my Co workers tried talking to our dm and nothing ever changed so I left.

1.0
8 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Tenure can be rewarded with opportunities to move upwards in the company. Custom tools for quoting are very easy to use and efficient which leads to a smoother sales process that reduces downtime and leaves you with more time to actually pitch products. Communication of changes is frequent and effective, with only extremely rare cases where communication was either not clear enough or lacking information in some way.

Cons

You are expected to be a telemarketer for free, as it was added to the workload with zero pay increase and extremely minimal sale gains (depending on location) despite hundreds of calls per month per representative. The hourly pay is low, and will not provide a safety net of any kind for you on slow months. When the company does poorly as a whole, you will feel the repercussions while your seniors go on yearly company-paid trips to tropical locations. Reps can win these trips as well, but it's heavily stacked in favor of the highest traffic stores within each categorization of stores. Very high turnover at a lot of stores, causing a near endless cycle of trainees. Highly dependant on store location, but workplace environments can turn toxic quickly.

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Wireless World Response
2y
Thank you for sharing your feedback. At Wireless World, we take employee input seriously when shaping company policies and programs. Our goal is to provide a positive workplace culture where employees feel valued and fairly compensated. We use market guidelines to offer competitive wages, combining an hourly wage with commission and bonuses. While our employee turnover is significantly lower than the retail industry average, we recognize that there is always room for improvement. Since this role is in sales, it has consistently involved the responsibility of conducting customer phone calls as part of its job requirements and expectations. We sincerely appreciate your comments, and we are actively working to be more attentive and proactive in the future. If you have further concerns, I encourage you to discuss them with our Owners and/or HR.
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Glassdoor has 84 Wireless World reviews submitted anonymously by Wireless World employees. Read employee reviews and ratings on Glassdoor to decide if Wireless World is right for you.