Working Solutions Reviews

Updated 6 May 2021

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3.7
70%
Recommend to a Friend
84%
Approve of CEO
Working Solutions Chief Executive Kim Houlne
Kim Houlne
143 Ratings
Pros
  • "This is by far the best Work from Home Company I have Contracted for in my 13 years of Working From Home(in 146 reviews)

  • "I have worked for a lot of WAH organizations but have never felt as valued as I do by WSOL(in 37 reviews)

  • Cons
  • "Additionally, hours available is very inconsistent, it could be 10(in 23 reviews)

  • "1099, no benefits, nothing else(in 18 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      Excellent

      4 Feb 2017 -  in Worcester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Always positive outlook on your career options and helped with CV writing and interview skills

      Cons

      Clients limited, not always the best outlook for certain industries, not many graduate positions

      5 people found this review helpful
    2. 4.0
      Former Employee, less than 1 year

      Trustworthy and Reliable Work From Home Options

      6 May 2021 - Customer Service Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility, as long as you work the client's minimum hours. Ability to take 14 days off in any given month and still remain on the program. Very supportive management team who help you succeed. Thorough training and good training materials. Management are accessible for one on one meetings.

      Cons

      Working Solutions is a leading provider of outsourced customer service agents to a wide variety o f companies, this means that ultimately that the rules are made by the client company. While Working Solutions management did have a good back channel of communication for the company client I was working for, the client is the one who calls the tune. You are working in a highly metrics driven, closely monitored environment. Expect that every call is recorded and analyzed and every mouse click is also scrutinized as your screen is recorded too. In the program I worked you got a 5 second countdown between one call ending and another starting. When inbound calls came in there was often no gap between hanging up and the next inbound call coming in immediately. I quite enjoyed the fast pace, but it may not be for everyone. I did have to buy an extra long straw so I could grab a sip of water between calls, there was no time to pick up a cup and drink if you didn't want to accrue after call work time (ACW), which adversely impacts your metrics and your earnings.

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    3. 2.0
      Current Employee, more than 1 year

      A paycheck but not trustworthy at ALL

      21 Apr 2021 - Call Center Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Was able to work from home

      Cons

      Train you one specific way and change things constantly with no preparation, do not pay for all the time you work and make the time sheet hard to read hoping that gets overlooked and when you point it out they still don’t correct it, the people there to help you are absolutely RUDE once you get on a job, if you point it out, they log you out of your own computer.

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      1 person found this review helpful
    4. 3.0
      Former Employee, less than 1 year

      There is some good, there is some bad

      15 Mar 2021 - Independent Contractor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work at home. Work my on own hours. Good training program.

      Cons

      1. Metrics - The program I was with doesn't seem to realize that there are variables you can't control when you are doing OB calls and you are using the training that you have been taught but can't seem to get the results needed. 2. Scheduling - Limited hours. You have to be there when the schedule drops in order to get the hours you want to work. Then it is a feeding frenzy to get the hours you need to make sure you are making the 20 hour minimum per week. 3. Only paid by productivity (customer interaction and 3-minute transfers) 4. The training is great but you are doing a lot of it on your personal time. A bonus would be nice once you complete a training program as an incentive.

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      2 people found this review helpful
    5. 4.0
      Former Employee, less than 1 year

      Great work life balance and option for higher pay and new contracts

      23 Mar 2021 - Customer Service Representative in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      New contracts work life balance always hours to work you can earn as much as you want great training and management is always available

      Cons

      you need to know how to handle tech issue be proactive and learn learn learn

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    6. 4.0
      Former Employee, less than 1 year

      Great Place

      29 Mar 2021 - Customer Service Representative in Bangor, ME
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Training. They set you up to win!

      Cons

      I can’t think of any other than the systems going down.

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    7. 5.0
      Former Employee, more than 3 years

      Good job

      30 Mar 2021 - Customer Service Representative in Elizabeth, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible work schedule Decent pay Helpful management

      Cons

      I have nothing bad to say

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    8. 3.0
      Current Employee, less than 1 year

      good company

      25 Mar 2021 - Product Support Specialist in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      fix you own schedule and go about your day

      Cons

      poor communication with upper management

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    9. 4.0
      Current Employee

      Customer Service

      15 Feb 2021 - Working Solutions in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility was great to have

      Cons

      I do not have any Cons at this time

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    10. 4.0
      Former Employee

      N/A

      11 Feb 2021 - Home Based Data Encoder in Tagbilaran
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Cash is real af hehehe

      Cons

      work harder hehehehhe you can do it

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