The positive reviews are fake reviews, probably written by the people who make it a terrible place to work.
Employees are miserable and morale is low, employees are unable to communicate, interact and collaborate freely, especially between departments. There is a constant bad atmosphere and feelings of fear, finger pointing, persecution and reprisals when you step on the wrong toes (and there are reprisals).
Staff turnover is quite high and a notice period is firm at 3 months. Generally management seem to take personal offence at employees leaving and don’t even show up to say good luck or cheerio on an employee’s last day.
Frontline staff go the extra mile on a regular basis for the customers which shows their dedication and professionalism, this goes completely unnoticed and unrecognised. Engineers are expected to complete professional accreditations yet they are not sent on training courses when requested.
Generally speaking there are some good employees within this company who are very knowledgeable and helpful. Unfortunately there are times that they are pressurised into not being as helpful as they could be, which is completely wrong.
New employees appear to be ‘sheltered’ away from long standing employees in an effort to ensure they don’t figure out what is actually going on internally. This utopia only tends to last so long as the mask will always slip and certain individuals will let their true charter show eventually.
Directors are the root cause of many the issues within the company through poor leadership, lack of flexibility, lack of consistency, lack of regard for staff contentment and arrogance . There is a slimy, grudge holding and vindictive undercurrent from the top down. It would appear that the directors aren’t entirely comfortable with one another either.
It’s true that the company has come a long way since the early days, however this isn’t always a good thing. Directors appear to have completely forgotten what one of the core values of the company is integrity, from witnessing how some individuals conduct themselves in recent years there is no integrity anymore. The emphasis is on profit and that’s about it, there are always nice flashy new cars rolling into the car park.
Perks now offered by the company have been an attempt to make it a more attractive place to work but in reality the same perks have been offered by many other companies for years. Salary tends to differ from one individual to another but Level 1 Service Desk Engineers tend to be underpaid for the work they are actually doing. They are under far too much pressure. Holiday entitlement is minimum as required by law. Shift rotation is in operation and Engineers are expected to find cover for their shifts when they need time off.
The company may have travelled too far in the wrong direction to actually recover from the issues that are now present.
