Zappi Reviews

4.1

81% would recommend to a friend

(134 total reviews)
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Aaron Kechley

83% approve of CEO

74% positive business outlook

Zappi has an employee rating of 4.1 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zappi employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

134 reviews
2.0
16 Feb 2024

Wouldn't recommend it

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good work-life balance, some really nice people, small things like benefits within the office (foods, drinks, etc)

Cons

The latest series of funding definitely changed the culture for the worse and ultimately led to large-scale, negative circumstances re the work force that could have been avoided. Serious lack of career framework and mentoring for those in the early/mid level of their career, leading to a feeling of neglect and being lost within the company. Heard multiple rumours about the Product function being a very difficult place to work in, and a general sense of stress all throughout the business. Felt like very few people were really happy. Little faith in the leadership team.

1.0
31 Jul 2018
Recommend
CEO approval
Business outlook

Pros

- Some truly lovey colleagues who have become friends - Free, frequent, international travel - Was a great place to begin with (sadly that changed)

Cons

- The CEO doesn't care about people (staff, clients and partners) and does not want to hear about problems or help to find any solutions. Basically there is no CEO level leadership. - The CRO is just a sales guy who embellishes to such a degree that he is no longer aware of the lines between what is true and the lies he is telling constantly - The culture is unhealthy, starting with the general language used (swearing, rough language and vulgarity), heavy drinking and open drug use. - There was an incident where pornography was being shared internally that made me very uncomfortable (this was along with female members of staff being rated on their attractiveness). Senior management did not put any systems in place to protect female staff in the future. - When female staff voice opinions, they are often labelled as 'aggressive', 'negative' or 'downers'. Someone called me a "Downer" for speaking up about something I thought was a problem. - I worked hard to build positive relationships with partners but in the end Zappi doesn't care about the partnerships and often will claim that the partners "just don't get it" and hinder the company's growth potential - The platform does not resemble in any way the sales pitches to clients. The capability of the platform is often over sold, leaving CE teams to clean up the mess on a daily basis through manual intervention. Not only is this not seen as a problem by senior management, but it seems to now be the goal. - Relationships with sample partners is seen as a necessary "means to an end", not working partnerships that need to grow as an integral function of delivery. Sample companies are referred to in a negative way on a daily basis.

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Zappi Response
6y
This post and one other triggered a lot of conversation, soul searching and action over the last year. It was hard reading and regardless of any specific circumstances we decided to address it head on. We ran a series of round-table discussions in different offices, some open invite some just with women. We also ran a survey to explore experiences when it comes to diversity and inclusion. We talked at length about the nuances of diversity, thinking about intersectionality and different personality types and how we can ensure an inclusive environment for everyone. Some outcomes of the listening exercise were… We created a diversity manifesto which we asked everyone to sign up to, so our collective standards and expectations are clear. We are continuing to embed these ideas in our everyday. We established an independent Sounding Board where anyone could report a sensitive issue (we heard some people weren’t sure what they would do) We introduced new decision making & facilitation techniques to improve inclusivity in how key decisions are made We have established a full time People & Culture team to focus on improving our employee experience - they are looking at our whole organisation through an inclusivity lens. We aren’t perfect, there are issues, for example most of our senior leaders are white men. Many people love working at Zappi but some people have found it difficult. We are going to continue to work hard to understand the variety of experiences working here and use this understanding to keep improving.
1.0
21 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Unlimited leave Great values outside of product

Cons

Poor product line management and leadership Bullying of female team members in product Leadership principles which are non existent in the function

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Zappi Response
2y
Sorry you found your time here difficult. We know disagreements occur and we absolutely do listen to all people across the organisation. We wish you well.
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Glassdoor has 141 Zappi reviews submitted anonymously by Zappi employees. Read employee reviews and ratings on Glassdoor to decide if Zappi is right for you.