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      commercetools

      Engaged employer

      commercetools Reviews

      2.7

      31% would recommend to a friend

      (207 total reviews)
      avatar

      Doug McNary

      15% approve of CEO

      25% positive business outlook

      Ratings by category

      3.0

      Work/Life balance

      3.0

      Compensation and benefits

      2.8

      Diversity and inclusion

      2.6

      Career opportunities

      2.5

      Culture and values

      2.3

      Senior management

      commercetools has an employee rating of 2.7 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an average working experience there. The commercetools employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      207 reviews
      2.0
      22 Dec 2025

      Chaos and a downward trajectory

      Senior manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Hard to write any, apart from the people. Some people at commercetools are great and are the only reason I've stayed for as long as I have. Although a few of them have just been made redundant so theres even less of them here now.

      Cons

      There's so much wrong here, but the new CEO is frankly quite barbaric. The fact that he is also the main investor makes it even stranger -- and, in my view, wrong -- that he now holds the CEO role which he appointed to himself, for the following reasons: - The CEO’s primary incentive is liquidity, not the long-term health of the company. No matter how commercetools might respond publicly to this on this review, it’s clear in practice. We understand that an eventual exit is the goal, but employees are being made to suffer in pursuit of it. - Decisions consistently prioritize valuation over people: aggressive layoffs right before Christmas, benefit cuts like work-from-abroad which for such a global company was important and generally a normal benefit to have in this day and age, and a rigid return-to-office mandate. - There is little meaningful governance or challenge, as the CEO effectively answers to himself. We've also heard that he disregards when people try to challenge him. - Employee voices are dismissed or treated as inconvenient. For example, during an open “ask me anything” session, many important questions were avoided in favor of less pressing ones. While the call ran over time, it was clear which topics were being sidestepped. - When employees later spoke up about benefit cuts -- such as the removal of the work-from-abroad scheme -- leadership seemed surprised and irritated, apparently not expecting "Europeans to be so vocal". - We've also had a forced return to the office three days a week and monitoring of log-in behavior, as if employees were children. This is particularly frustrating given that productivity is high and growth is up apparently, this is not a workforce that slacks off. Also a key benefit of ours used to be flexibility... should take that off the website now. There is much more I could say, but honestly, it’s no longer worth my energy. I’d rather spend my time looking for a new job... which is probably what they're hoping some of us do so that they don't have to continue to lay us off in January and look bad.

      avatar
      commercetools Response
      5mo
      Thank you for taking the time to share your perspective. We know this has been a difficult period for many, and we want to offer clarity on a few points you raised. The workforce changes last year were not a reflection of individual performance or company performance. They were based on where we are focusing the business long term and where customer demand is strongest. We understand the impact these decisions have on people, and they are never made lightly. On return-to-office, the policy was communicated in November 2024 with four to ten months of advance notice (depending on the office) before the three-day-a-week requirement began. We’ve always operated as a hybrid company, and the shift was about concentrating teams in hubs to strengthen collaboration. Monitoring was introduced only after the mandate was broadly not being followed despite the long lead time, and we recognize it may not have landed well for everyone. Regarding employee voice, we hear the concern about how questions are handled in open forums. The last two all-hands were the first sessions where we ran out of time due to volume, and we’re working on a better process for addressing the most common or complex topics when that happens so people feel their questions are acknowledged. We appreciate honest feedback like yours, even when it’s hard to read. It helps us see where we can communicate more clearly and support employees more effectively.
      2.0
      9 Jan 2026

      Poor long-term organisational planning

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Flexible working - Decent Pay - Originally, this was a 3.5/4* company, but it has gone downhill since 2022 in terms of culture and work

      Cons

      - Two rounds of layoffs in twelve months - Lack of clarity in decisions and priorities by managers - RTO (3-day), a strategic repositioning, but difficult for those working remotely to feel valued and harder to connect with their team - Lack of 'real' transparency around evolving business strategy, leading to positions being unexpectedly eliminated (rather than the decision being made across teams) - High stress, lack of decision-makers, leaving people with constantly changing priorities or waiting for work priorities to be approved

      avatar
      commercetools Response
      4mo
      It’s fair to say that the company has gone through significant change as we’ve adjusted our strategy to match where the market and our customers are headed. Despite being difficult to make, the recent decisions were intended to set the business up for long-term stability within a changing market with different priorities, rather than short-term comfort. That doesn’t make the impact any easier for those affected. One of the reasons we invested heavily in our 2026 roadmap and shared it as we normally do was to be transparent about where we’re going, how teams connect to that direction, and what success looks like going forward. That work was meant to reduce uncertainty. For distributed teams, staying connected and feeling included takes real effort. We’ve put structures in place to support remote employees, including dedicated employee experience programs and virtual connection spaces like commercecoffee, but we know those don’t fully replace the feeling of day-to-day proximity for everyone. Ultimately, the way we operate today reflects a more focused and execution-driven environment. We know that this direction won’t be the right fit for everyone, especially for those who valued earlier ways of working, and we respect that perspective. We appreciate you taking the time to share your experience. It helps us reflect honestly on what’s working, what isn’t, and how we continue to evolve.
      1.0
      18 Dec 2025

      Strong History, Weak Direction Today

      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people to work with

      Cons

      No company direction Revenue is declining YoY Product lacks innovation and strategy is fractured beyond belief Taking away benefits CEO has no heart. Just laid off ~10% of the company a week before Christmas.

      avatar
      commercetools Response
      5mo
      We understand why the last several months have felt frustrating, and we appreciate you being direct about your experience. We want to clarify one point in your review. Revenue is not declining year over year. While we’ve made deliberate changes to how we focus the business and where we invest, we remain financially stable and are on track against several key financial targets this year. That said, we recognize that restructuring, benefit changes, and leadership shifts can still create uncertainty, regardless of the underlying business performance. We also acknowledge that changes in leadership bring different leadership styles, and those shifts can affect culture, trust, and how direction is perceived. When clarity around priorities or product strategy isn’t landing, that’s feedback we take seriously. Strengthening communication, alignment, and transparency is an ongoing focus. The strength of our teams is something we value deeply, and feedback like this helps us understand where we need to do better. Thank you again for taking the time to share your perspective.
      Viewing 1 - 3 of 207 Reviews
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      Reviewscommercetools reviews

      Glassdoor has 245 commercetools reviews submitted anonymously by commercetools employees. Read employee reviews and ratings on Glassdoor to decide if commercetools is right for you.