k12itc Reviews

- no actual management - no actual scope of Support (they fix everything) - no documentation - little/ to no training - higher ups encourage segregation between departments ( I was told not to talk to people sitting 15 feet away) - an OBVIOUS difference in treatment between Salaried and Hourly employees - very little PTO Accrual (lowest rate I have seen) - WAY WAY WAY to Understaffed for as many users / devices are supported - Company meeting made all departments require certifications to keep their jobs (out of pocket - When ask about pay raises for said certifications got laughed at) - When people are hired they are often either over qualified and don't last or have completely NO qualifications which makes everyone's jobs harder. - Retention Rate - Worst I have seen period. (I saw probably 1/3 of the company walk out over the course of a year.

Client to employee ratio is insane. 40+ school districts with staff and students being supported by a handful of Helpdesk technicians. Albert.... Where to start with Albert. While it offers clients access to their accounts, it is a nightmare for the Helpdesk. Everything is compartmentalized, basic things that should take a minute or two take days due to permission issues. Albert would be great if it were only being utilized by their clients. Clients are able to do basic resets instead of having to call in. The work environment is beyond stressful EVERY day. If assistance is needed, good luck... Engineers are over worked and running on fumes from being on call overnight. The last thing they want to hear is you need their assistance. Sadly, this is why turnover is high. Employee retention is not a thing. Around 95% of the employees have been with the company for around a year or less. The company preys on individuals from Centriq. Due to new graduates having zero experience, Menlo can pay them next to nothing. It puts money in the owners pocket while keeping bodies within the company. Another way money is put back into the owners pocket is parking. Reserved parking within Menlo's own parking lot is around 70 dollars each month Pay Raises/Yearly Raises are not a thing. The only chance of making a bit more within the company is certifications. Are you an experienced IT Professional? Keep looking.. This is not a long term job that you work until retirement. Now if customer service experience is important to you, this could be your job Don't believe me? There are pages of other reviews stating the same thing. The only reason the company is at nearly 3 stars at the time of this review is because of all the fake five star reviews. Most are all the same reviews with wording changes. "Cramped", "Growing pains","Rewarding" etc.