npower Reviews | Glassdoor.co.uk

npower Reviews

Updated 21 March 2019
176 reviews

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3.3
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npower Chief Executive Officer Paul Coffey
Paul Coffey
37 Ratings

Employee Reviews

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Pros
Cons
  • "CEO, Poor Management, Financial instability" (in 10 reviews)

  • "Massive blame culture which generates a very depressing environment to work in" (in 3 reviews)

More Pros and Cons

  1. "Customer service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houghton-le-Spring, England
    Former Employee - Customer Service Representative in Houghton-le-Spring, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at npower part-time (More than 10 years)

    Pros

    Friendly structured working environment, I was there 13 years and 8 months and in this time I gained valuable knowledge and experience in working with customers and resolving a whole range of issues within the energy industry, I learned the techniques in dealing with irate customers logging dealing with and resolving complaints, working well within a team and as an individual hitting targets set by the company which I worked to the best of my ability to achieve and I very rarely failed to meet them, if I did struggle there was always a great support network of advice and support to turn failure around and achieve success. I also got my City and Guilds Level 3 in Energy Awareness as for the last 2 year of my employment I was and Energy Efficiency Specialist and giving advice to customers on saving money and how to do it was my main role and working with the most vulnerable customers also to apply for grants and discounts they were entitled to through either there age disability or benefits they received.

    Cons

    The downside for myself was the fact they moved the main business site from Peterlee to Houghton and not having a car made travelling to and from work very expensive and added more than 1.5 hours to my normal working day, the company did provide money for this for a period of 36 months in the form of £148.00 per month but when this stopped it broke me financially and I couldn’t carry on so took statutory redundancy

    Advice to Management

    The management I dealt with were always fantastic, very understanding and willing to listen, and always provided a good network of support.


  2. "Npower"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Energy Advisor in Durham, England
    Current Employee - Energy Advisor in Durham, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at npower full-time (More than 5 years)

    Pros

    Can be a good career opportunity but outlook does not seem great in 2019

    Cons

    Some management are poor and outlook for 2019 is not great

  3. "Npower"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at npower full-time

    Pros

    Flexible working hours
    Interesting work
    Great employees

    Cons

    Continual restructuring
    Always job uncertainty


  4. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at npower full-time

    Pros

    Treat you well and even going through hard times they try their best.

    Cons

    Don’t compete very well with other companies

    Advice to Management

    Consider other things than the obvious to why you do so badly


  5. "Great company in a challenging market space"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at npower full-time

    Pros

    Great culture. Flexible working which puts trust in employees to deliver on their accountabilities, but strikes a great balance with family life.

    Cons

    Very challenging/competitive market space.


  6. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Rotherham, England
    Current Employee - Customer Service Advisor in Rotherham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at npower full-time (Less than a year)

    Pros

    Good work place supportive and help you achieve your goals approachable and they work with you if you are struggling with work aspect

    Cons

    There is no cons to this company like I said above they are a great company to work for always supportive and approachable

    Advice to Management

    None you do a great job I have never been happier in my job and I will. Continue to be happy in there


  7. "its the people that make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at npower full-time

    Pros

    flexible working
    great people
    friendly and helpful culture

    Cons

    slightly lower salaries than elsewhere
    extreme risk averse culture so more bureaucracy than is ideal

  8. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at npower full-time

    Pros

    Agile working is very good for work/life balance

    Cons

    Re-organisation of departments can be quite stressful


  9. "Great people.... but unclear direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at npower full-time

    Pros

    Good personal development if you find a sponsor

    Cons

    Too much change & politics


  10. "Great place to start career (graduate scheme)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Graduate Scheme in Solihull, England
    Current Employee - Business Graduate Scheme in Solihull, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at npower full-time (More than a year)

    Pros

    -Flexibility to work in the different parts of the business
    -Responsibility given early on
    -Training and development
    -Exposure to senior staff
    -Work life balance is really good: 9-5 shifts and many roles allow remote working

    Cons

    -Graduate scheme can lack structure
    -Managers may not have time to help with your development