the LEGO Group Reviews

Updated 13 Jun 2021

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4.4
90%
Recommend to a Friend
96%
Approve of CEO
the LEGO Group Chief Executive Officer Niels B. Christiansen
Niels B. Christiansen
276 Ratings
Pros
  • "Great work life balance for associates(in 67 reviews)

  • "Great work life balance and relaxed work environment(in 59 reviews)

  • Cons
  • "Slow decision making process impacts motivation(in 20 reviews)

  • "It's in the middle of rural Denmark(in 18 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years
      Featured Review

      Culture first, work second

      10 Sep 2020 - Director in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Strong and caring company culture. Excellent work/life balance. Large company that retains the family-owned feeling and embraces it core purpose.

      Cons

      Finding the right role can be a challenge as the company is so big. Relocating can play a significant role in career development or progression opportunities. A less diverse company than others of its size and stature though it is focusing on this area.

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      4 people found this review helpful
    2. 5.0
      Former Employee

      Good for a first job , quite friendly!

      13 Jun 2021 - Seasonal Sales Associate in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This was my first ever retail job (baring in mind I had no other retail experience I was quite blessed to have them take me on) Pros: Casual Friendly staff and employee(but some may be a little harder to work with but it's okay) You can start your shift earlier and be able to get paid more and finish earlier You get a detailed 3 day walkthrough in working there as it is bigger and a international shop Varied roles you can do a day like tills, greeting, photo booth,Toy demonstrator etc.. As it is a seasonal temp role you get double pay on xmas eve,boxing day and new years

      Cons

      Although as roles change everyday you can't negotiate out of some e.g, stock , I have asthma so going up and down the stairs constantly is very challenging but I got used to it sort of Some higher ups can be a bit hard to communicate with but the actual employee are lovely. A little difficult to change availability without good reason.

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    3. 2.0
      Current Employee

      It’s okay

      8 Jun 2021 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Extremely friendly and super understanding! Help is always given if you reach out for it!

      Cons

      The systems are very complicated and hard to adjust too. It is no where near to what you’re taught in training. It’s pretty scary as you get put on the spot a lot and are expected to do things. Very scary as you can lose your job if you don’t perform correctly.

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    4. 5.0
      Current Employee, more than 1 year

      More than just a retail job

      3 Apr 2021 - Sales Associate in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Management are mostly very friendly - Decent pay - Great work environment - Company genuinely cares about employee - AMAZING discounts on LEGO as well as enrolment into discount scheme which can save you a lot on high street shopping and most brands outside LEGO you can think of - VERY considerate bonuses - Handled COVID amazingly. Great company. - Incentives to reaching customer satisfaction (NPS) targets. Which gives something to work towards and adds friendly competitiveness.

      Cons

      - Management can be stressed when not reaching targets for customer satisfaction (They don't stress about sales which is great!) - Pay is not the best but still decent and accompanied by a great discount scheme - Some management can be passive aggressive

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    5. 5.0
      Former Employee, less than 1 year

      Lovely place to work

      4 May 2021 - Sales Assistant in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice working environment Great perks (50% staff discount) Usually nice customers who are good to interact with Great products Great staff and management Very flexible for students, part-time work is always available with some good opportunities for overtime Generous Christmas bundle Good staff socials

      Cons

      Very regimented- some aspects of the staff allocation is a bit unnecessary (i.e, having a staff greeting at the door throughout the whole day) Slight outdated in the expectations of staff appearance (in terms of piercings, tattoos, etc)

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      1 person found this review helpful

      the LEGO Group Response

      Happy to read you enjoyed working at the LEGO Group and enjoyed the environment along with your management. We want to thank you for your awesome service!

    6. 3.0
      Former Employee

      Fun experience but poorly paid and poorly managed

      19 May 2021 - Seasonal Ride Operator/Attendant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun experience with great socials and I have made lasting friendships

      Cons

      Low pay and short breaks considering the responsibility of the role and the intensity of the job. Also really long hours, with no flexibility even for important commitments such as doctor appointments. Managers rarely have any managerial credentials or experience, they appear to be just those that have stuck it out long enough at legoland to be chosen, so they are often young with no idea what they are doing, resulting in very unprofessional management of teams.

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      the LEGO Group Response

      Thank you for writing a review, its great to know you made lasting friendships and had a fun experience. We appreciate all feedback and will definitely take time to reflect on your points. Thank you again.

    7. 4.0
      Current Employee

      not interested in growing their people

      3 Jun 2021 - Strategist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      loved brand for a lot of people

      Cons

      you can spend 6-10 years without any promotion due to always changing rules

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      the LEGO Group Response

      Thank you for the review, we are sorry to read you don't feel the support and opportunity to grow. Please reach out to your people leader and PO&D to discuss development opportunities.

    8. 5.0
      Former Employee, more than 5 years

      Good

      6 May 2021 - Supervisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A lot of benefits for employees, they are well looked after

      Cons

      The brand dislikes tattoos, piercings, coloured hair and painted nails. For a creative company it seems they don't want their employees to express themselves.

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    9. 3.0
      Current Employee, less than 1 year

      working at lego

      3 Jun 2021 - Sales Associate in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      staff discount is really nice

      Cons

      micro managing is a hassle can become mentally taxing

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      the LEGO Group Response

      Thank you for your review and raising your concerns regarding the management style.

    10. 5.0
      Current Employee, more than 1 year

      Amazing Company!

      23 Sep 2020 - Consumer Service Advisor in Slough, Berkshire, South East England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are free snacks and drinks in the kitchen, a great canteen of food and drink for lunches etc. The management are very friendly and easy to get on with. You don't feel like you're underneath them or not worth their time if you speak to them or someone two or three positions higher than you in upper management. Always hearing about how the company is doing from other departments, hearing from the CEo and brand communications are great! You really feel like a team member, not someone just there in the corner who is unknown. The benefits are awesome! 50% LEGO, free merlin/legoland passes. Amazing team members who become close friends and an amazing office to work in also. Everyone about is friendly and great to work with. Staff parties are fun and always a laugh to go to and wind down. We take a day out in the year for Playday to just enjoy and play! The company really care and make sure working is as stress free as can be (not the easiest with some harder customers but that's not in their hands) They like to make us feel comfortable. BEST COMPANY TO WORK FOR! I have worked for Apple, LEGOLAND, big retial chains and now LEGO. Hands down the best.

      Cons

      Yes the seasonal part at first is annoying and can be a pain worrying if you have got the job at the end or not but honestly even if you're here as seasonal it is worth the experience and a lot of the time people come back next year and stay on.

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