the LEGO Group Reviews
87% would recommend to a friend
(1913 total reviews)
Niels B. Christiansen
96% approve of CEO
Found 1,913 of over 2K reviews
Updated 30 Nov 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The brand is generally amazing but the management(especially those managers have been in the company for years) is shockingly bad." (in 22 reviews)
- 5.027 Nov 2023DirectorCurrent Employee
Pros
Excellent Company to work for.
Cons
I don't see any cons with this company.
- 4.016 Jul 2023DirectorFormer Employee, more than 5 yearsLondon, England
Pros
The LEGO Group has a unique culture of caring for their people. Fun is one of the values and it comes through during your job. The office spaces are great especially in Denmark and people tend to be genuinely cooperative. Senior people are quite accessible and authentic: there seems to be a lot less politics compared to other organizations.
Cons
Regretfully the company has gone way backward post Covid and it is now lagging behind other global corporations in London. You need to be in the office three days a week no matter what your role is and even if your team is not based in UK which is silly. You can no longer work from abroad even if there are many international employees and you can no longer carry over holidays to the next year. The management looks stubborn and not listening to feedback and I know they started to lose talent
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the LEGO Group Response5moThanks for taking the time to review the LEGO Group! We appreciate all feedback and will take time to reflect on your points.
- 4.012 Jul 2023Senior ManagerCurrent EmployeeLondon, England
Pros
Good work life balance, good compensation including excellent bonus scheme. Friendly people culture.
Cons
Very disappointing and narrow minded hybrid working scheme of 3 days in the office. CPO has not recognised or provided solutions and flexibility for sky-high cost of living in and around London. Blatant hypocrisy in having a reduced travel policy whilst forcing employees into office 3 days a week. Total disregard for diversity of learning types, such neurodivergent people, who may be more productive and comfortable at home more often. The communication of the policy has left a strong, tangible feeling of mistrust from the top-down and caused many employees to reevaluate their employment which will impact company negatively. Blatant discrepancy between London and Billund in incentives to come into the office - E.g lack of facilities in london, no discount on travelling which is proving unaffordable for many, particularly those forced to live further from london due to cost of living.
16the LEGO Group Response5moThank you for your review and your feedback, Please do make sure you take the time to feed back directly in campfires and dialogue sessions also.
- 2.020 Jul 2023Marketing SpecialistCurrent Employee
Pros
An undeniable fantastic brand, awesome product, exciting NPD. Family owned. Good work life balance. Great bonus structure.
Cons
The company has a flat structure which definetly has its benefits but also limits development opportunities. Really difficult to move internally, they advertise a lot of specialist roles and recruit externally for them, claim their external hires are "in line with industry benchmark", but since when was the industry the benchmark? as one of the most reputable companies in the world I'd expect better than that, and for a bit more focus to go into the retention and development of talent. Really disappointing. The company lacks diversity. Benefits are not competitive. Offices are dull yet they expect us to spend 3 days a week there which is mandatory and being tracked in some locales, which is shocking in itself. They don't trust their workforce to do what's best for them and their personal circumstances despite inflation and the cost of living hikes. I loved this organisation when I joined but it doesn't feel like what it once was.
23 - 2.04 Aug 2023Customer ServiceCurrent Employee, more than 1 yearSlough, Berkshire, South East England, England
Pros
Good products, established brand. The colleagues are friendly and use auto-derision about our work and daily lives
Cons
The office is located in a remote town with limited amenities, making it expensive and inconvenient to commute to. The management is unresponsive to employee needs and has recently increased the number of days we are required to work in the office. This is particularly burdensome given our low salaries and the rising cost of living. In effect, we are being forced to pay to work, as our travel expenses are not being reimbursed. Additionally, there is no opportunity for advancement, and the work is repetitive and boring. They also took away some benefits such as ''wellness hour''. As customer advisors we are clearly at the bottom of the hierarchy and can't switch departments
3 - 3.06 Jul 2023Product ManagerCurrent Employee, more than 3 yearsLondon, England
Pros
Overall, a good company to work for. Being family owned allows for genuine long term planning rather than changing every quarter due to share price.
Cons
The 'best of both' 3 days a week in the office is applied arbitrarily to individual contributors whereas senior management get to work from home more. It's not a great way to motivate people, especially as you are told you will be fired if you don't come in 3 days, irrespective of personal circumstances. Everything moves incredibly slowly at The LEGO Group, even a simple thing like a career framework can take years. The London office is fine but lacks any facilities - apart from fruit there is no food available. Also no on-site employee shop like at other locations. A LOT of internal politics - you only get promoted if you brown nose. A very cavalier attitude to the law - people regularly try to break it and have to be reined in but the ones trying to enforce compliance are the ones that get in trouble.
14the LEGO Group Response5moThanks for your review. All of your feedback is important to hear - we'd encourage you to discuss hybrid working with your people leader in the first instance. For the facilities and catering at the Hub we'll let the team know as we they are always keen to hear feedback (we'd recommend the Salads and Paninis though 😊) Your point regarding the law is something we take very seriously. If you are in possession of any knowledge of law breaking then you should report this via the LEGO® Compliance Line (you can access this via LEGO Web). Thanks again for taking the time out to share this here. We appreciate it.
- 4.05 Jul 2023Senior ManagerCurrent Employee, more than 8 yearsLondon, England
Pros
Really good family benefits and discounts. Working for the company does feel like you're making a positive impact on the world, not just working to make a profit. 25% of all profits go to LEGO Foundation which is a charity but lots more cash is donated. I have a great work/life balance. Bonus had been really good for the past few years. Free LEGOLAND passes, mostly a 1 team culture where people want to help each other.
Cons
Hybrid working, you must be in the office 3 days per week and the CPO released a video basically threatening that people must comply. Pension is very basic - it's like the company don't care what happens to you when you get too old to work. Christmas/summer parties should be a positive but they're so badly organized due to the size of the company that you just spend the whole time queuing for things.
14the LEGO Group Response5moThank you for sharing your experience and perspective. Please do speak to your People leader regarding your feedback on hybrid working.
- 2.04 Oct 2023Senior ManagerCurrent Employee, more than 5 yearsLondon, England
Pros
Discounts Relaxed atmosphere Lack of stress No KPIs (hence relaxed)
Cons
Management: they aren’t trained to lead nor to manage. Basics are just not there: manager candidly admitting in front of HR to have created a role ad hoc for someone (rather than a real business need); manager openly saying their 121 with her manager are never about their team but about them only. Manager receiving 3 times on the row poor pulse scores … (which their 121 focus on)
4 - 1.024 Jul 2023Certified Personal TrainerCurrent Employee, more than 8 yearsLondon, England
Pros
Reasonable travel perks but could do better.
Cons
Toxic Management Team in London HQ, lack of direction reacting not thinking and planning ahead. Allowed poor performers to continue not being addressed. Lack of support from Managers because they have no experience in people management. The majority of the workforce is there only for the uplift in salaries otherwise as a company, it's ridiculous how they treat their staff with a lack of compassion, and care, against all the United values.
14 - 5.017 Nov 2023Sales AssociateCurrent EmployeeBristol, England
Pros
Getting to work with like minded people about a product you're passionate about is great! The training is very useful for personal development
Cons
Shift patters can bring inconsistency
the LEGO Group Reviews FAQs
the LEGO Group has an overall rating of 4.4 out of 5, based on over 2,323 reviews left anonymously by employees. 87% of employees would recommend working at the LEGO Group to a friend and 81% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
87% of the LEGO Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated the LEGO Group 4.4 out of 5 for work life balance, 4.5 for culture and values and 3.7 for career opportunities.
