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✨ “The golden moment in our business is the conversation between our colleagues and customers. It’s where we truly shine.” ✨ Michelle Gorringe-Smith is our Director of New Business. Throughout her 12 years at Currys, Michelle has held several high-level roles and been pivotal in shaping how we serve our customers. Here's a snapshot: 🟣 In her first Currys role as Commercial Director for Appliances, she used her extensive experience to bring exciting new ranges and fantastic new delivery propositions 🟣 While Customer Strategy Director, Michelle established our first customer board and a framework to drive customer satisfaction. 🟣 During her tenure as Director of Stores, she led a team of 8,000, introducing a multi-skilled deployment team that improved both colleague satisfaction and profitability. 🟣 Now, as Director of New Business she's continuing to embed a culture that listens to customers and puts their needs at the centre of everything we do. Michelle’s leadership is a key chapter in the Currys story and continues to inspire us all.
✨🏳️🌈 In 2024, Pride at Currys took big steps toward creating an even more inclusive workplace for our LGBTQ+ colleagues. From regular meet-ups to share ideas and drive change, to proudly representing Currys at Pride marches, the group has been a space for collaboration, support, and celebration. By facilitating important conversations, and taking action, our now 600-strong Pride at Currys network continues to make our workplace more welcoming for everyone. Here’s to even more progress in 2025! 🏳️🌈✨
During our peak season, Corporate colleagues across the country switched their desks for a day on the shop floor, getting stuck in as a part of the in-store team during the busiest time of year in retail. 🖤 A huge thank you to the amazing store colleagues who supported their ‘new’ team members as they were helping customers try new products, serving them quickly, operating Click and Collect with maximum efficiency, solving complicated tech queries, and even lugging white goods around! Without exception, they demonstrate the dedication, expertise, and effort it takes to deliver outstanding service to our customers every day.
Famous on Black Friday! 🚀 Last week, we featured on ITV's This Morning, showcasing our epic Black Friday deals directly from our warehouse in Newark. Huge thanks to our amazing colleagues right across the business for their hard work this Black Friday, as well as the Newark team for their retro 80s fancy dress! 📦💪
Our annual Peak Event brings over 1,000 colleagues from across the business together, and with 50 supplier stands in 2024, our colleagues were able to get hands-on with the latest tech ahead of our peak trading season. Organising it is no mean feat, and Natalie, Senior Communications Manager: Planning, Events and Channels, plays a key role. In fact, she's already got Peak 2028 in the works. Reflecting on October's event, she said: "We had record numbers of colleagues telling us that 2024 was the best Peak event ever. Plus, everyone was impressed to see the actual Premier League cup 🏆, courtesy of Sky!" Special thanks to our amazing events agency partner, The fresh Group for helping us make it all happen. With our Peak trading season well under way, our colleagues are geared up with the latest tech knowledge, and ready to share it with our customers.
To everyone who has been affected by the redundancies at Homebase this week, we wanted to let you know that we have vacancies up and down the country that might be of interest to you. If you find yourself suddenly looking for a new position to get stuck into and put your skills into action, we may have just the answer. We hope one jumps out as a great move for you and your career. We have live roles in our Retail and Operations departments ranging from: 🛍️ Sales Colleagues - https://bit.ly/3DQUZTH to 🚛 7.5T Drivers - https://bit.ly/3bak2Xm And, if you’d like to speak to someone directly about a role, please contact: careers@currys.co.uk
With 1,300 incidents a day in the UK, the levels of crime against retail workers is completely unacceptable. This hashtag#RespectforShopworkersWeek, we spoke to Matthew Speight to find out more about this priority area of his. “Colleague safety is a huge priority of mine. It was great to see the Government focus on this issue in the budget last week, taking a stronger approach to dealing with those who think it’s acceptable to shoplift and behave aggressively or violently towards our teams. “We are always looking at improving prevention – but the harsh reality is we will never be able to stop it completely. We will continue to make it very difficult for those who think it’s acceptable to be aggressive towards colleagues and other customers when stealing from us. “So, it’s timely that this week is Respect for Shopworkers Week. Whilst the week, rightfully so, highlights the importance, for me it’s about ensuring our teams are respected every day they come to work. No one should be put in a situation where they feel scared at work – and we must all work together with our fellow retailers and Police to stop these individuals and gangs thinking this is acceptable.” Pictured - Matthew and Currys Christchurch Store Team
Some fantastic news out of Hong Kong! 🎉 Currys HK has been recognised with a Good Employer Charter 2024 certificate by the local Labour Department. This is a bi-annual award, aimed at encouraging employers to offer more supportive policies for employees. For example: 🔸 Employment practices that prioritise employee wellbeing 🔸 Policies that promote a healthy work-life balance 🔸 Enhanced employee benefits that exceed statutory requirements 🔸 Clear and effective communication with employees As well as the Good Employer Charter 2024, Currys HK has also received the Good MPF Award by the Pension Institution for the third consecutive year. Here's the multi-award-winning team with our CEO Alex Baldock and CCO Ed Connolly who visited last month. Congrats everyone!
Colleagues smashing their learning and development goals – we love to see it! Yasmeen, a Lead Talent and Acquisition Partner, recently graduated from our Effective Representative Development Programme. She says: "My colleagues and I have completed a number of virtual learning modules together. Our aim? To become truly effective representatives for our colleagues and business. Today was our graduation ceremony at Fort Dunlop! I’ve been with Currys for nine years this week, and it never fails to amaze me how we enable capable and committed colleagues to make Currys such an amazing place to work." Great work, Yasmeen!
Success at the Retail Gazette Awards! ⭐ Last week, our Newark Screening team took home the Game Changing Team award, and we couldn't be prouder! Lauded for their saving of thousands of products, one-by-one, from wasteful obsolescence. 🔧 We know we can't just flog it and forget it - everyone's relationship with tech needs to change. We're committed to tackling the e-waste crisis and our Newark Screening team are a driving force behind making that change. 🚀 We were also proudly shortlisted in the Sustainability Game Changer category too, for our broader work to give tech a longer life. 💻
