Customer Service Advisor - Billing (FTC)

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We’re looking for a customer‑focused Billing Analyst to provide dependable, high‑quality billing support across telecoms and IT services. Acting as a trusted extension of our clients’ billing teams, you’ll play a key role in ensuring invoices are accurate, queries are handled with care, and customers feel supported every step of the way.

Please note, this role is fixed term for a period of 9 months.

What you'll be doing

• Building strong working relationships with nominated customers and taking ownership of their billing experience

• Ensuring invoices are accurate, clear and delivered on time

• Carrying out regular checks to maintain billing quality and identify any potential issues early

• Supporting customers with billing queries, fraud checks and billing cycles in a calm, reassuring way

• Providing guidance and expertise using our Eclipse billing platform

• Helping customers understand their billing data and identify opportunities to improve profitability

• Consistently delivering a high standard of service and meeting agreed SLAs

Your Experience

• Experience in a similar role is helpful, but not essential. Having the right mindset and approach is more important

• A strong attention to detail, balanced with a customer‑first mindset

• Confident, clear communication skills and a genuine desire to help customers

• The ability to manage priorities and stay calm under pressure

• Comfort using Microsoft Office and learning new systems

• A proactive team player who takes ownership and manages their workload effectively

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.

• No dress code - embrace the freedom to bring your whole self to work.

• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!

• A pension plan for your future.

• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.