What is the feeling of job security at UserTesting?

UserTesting, like many companies, has had its ups and downs over the past few years. That said, it's a place where people can really grow in the right roles, and there’s great flexibility to move across teams to develop new skills and experiences. The hybrid setup, with the option to work remotely or from an office, has always offered a nice balance, depending on what suits each person best. The people here are a real highlight - knowledgeable, collaborative, and always open to sharing best practices to help each other succeed. Looking ahead, the 2025 product roadmap is the most ambitious I’ve seen, showing that the company is aware of the competitive landscape and is taking active steps to stay ahead as the market leader. While new leadership had to navigate some challenges left over from before their time, they’ve shown a recent willingness to take accountability, make adjustments, and correct things where needed — especially from a sales team perspective. They’re open to change, and it's clear their goal is to take UserTesting to the next level as an enterprise organisation. What’s encouraging is that they’re focusing not only on what’s best for the business, but also addressing the issues within the internal culture and moving to a focus on retaining employees.

There has been a lot of layoffs and changes over the past years and a lot of people working worry about if they are next. Consistency in teams and clear career paths being laid out per department would be great.

Not of any I could think of.

The company has gone through multiple rounds of layoffs over the years, creating a constant sense of instability. Communication from HR and the executive team has been opaque, and there’s no clear strategy or real innovation taking place. Decisions often seem reactive rather than part of a long-term vision. The shares given during the merger had a "fair market value" of 0 dollars. And they just buy them from you when you leave or got laid off.

Nice people to work with Good salary and benefits Can work fully remote

In a tricky moment with the recent merge of companies and multiple rounds of layoffs

Some great people and the product is best in class

SaaS sales roles are often high pressured but UT is next level in terms of pressures and deluded expectations. The attitude is very one sided in that it’s all ask and very little give to help achieve. The new CEO and exec team put in last summer know nothing about the product or market and look as if they are just boiling it down to its most basic parts to prepare for sale. The business seems to operate in a parallel reality of what leadership say is happening and image they want to project and the reality on the ground. There is a constant hope amongst colleagues that it will get better after.. (e.g. the next big round of layoffs etc) - but it actually just gets perpetually worse. There have been at least 8 large rounds of redundancies in 2 years and the remaining team are burnt out, bewilder and looking for a way out. Leadership is relying on the scarcity of other roles at the moment to use that position of power to squeeze the life and soul out of the what’s left of the culture and the individuals in the team.

Good hardware handed out to use during employment Having your birthday off as a holiday should be standard

3 rounds of layoffs in a year, closing an entire office, refusing to adjust salaries for what is now going on a year after the merger when people have been doing work the entire time.

So they took me on -- laid me off 1 month before the annual raise and level up -- highest performer in my role -- kept the severely underperforming new hire -- re-opened the position in a different country -- the re-opened same position in my country couple months later -- interviewed me for same role and said no -- then they laid off a bunch of their directors and many other people in the company. -- i basically joined just as the CEO was making his exit and selling company in a merger agreement.

i mentioned them in above section

It used to be a great workplace. There was a true culture of kindness, and people assumed positive intent of each other. The core UserTesting product is amazing.

- Constant layoffs lead to a toxic/anxious culture. Layoffs are juxtaposed with really wasteful expenses all around, which is frustrating. - There can be inept local management for non-US-based teams, and no one will look into it for a long time. - The exec team only cares about themselves and is taking only a quarter-based approach

- Adored most of the people I worked with day-to-day - Flexible PTO and flexible hours (US Employees) - The company once stood for something, was run by decent people, and had a great culture.

- No growth opportunities, but they'll demote your title and then tell you its just semantics - Constant instability and threat of layoffs. - Upper management is not interested in any critical feedback. - Gaslighting. Everything is great and if you don't think its great its your fault. - The CEO spoke on all hands meeting like we were a company of idiots. From what I've heard, that hasn't changed. Also we get it you're rich.

Some of my colleagues genuinely care. But most of the top talent has left.

Horrible senior leadership/ lack of leadership. No integrity. Bad culture. Unmotivated colleagues. Two rounds of layoff and multiple layoffs in past year. Uninformed decisions being made.

Managers being transparent telling you that you won't get a higher salary in this company

Before the merger it was already not so good, but after it everything is going all the way downhill! I was sold "high growth opportunities" when I joined, and to this day I haven't received a single salary raise, just fake promises of growth which will never come true They burnout the hardworking employees for nothing as reward, hard cases of favoritism as others already mentioned here, and also you will be judged if you say your opinion publicly when the company takes some of their useless decissions Lots of useless staff and high dependencies, also you will have to assist to lots of useless meetings where you don't even need to say a single word, even if you have a plain role like security engineer, dev or anything really Whether you have to work with code or infra, good luck trying to untangle that spaghetti plate, even worse if you are in a technical role in security, where you are expected to do and know every kind of stuff in that mess for the lowest salary ever for a technical security role and be in charge when there's a complex incident that needs to be solved They will also try to sell you "diversity, equality" and the whole rest of HR wonderful words, but when it comes to conditions, they change a lot depending on where you work from The only reward you will get for doing a nice job will be a pat on the back by your manager The conditions reality working from Spain is SUPER POOR, in security you are expected to have lots of knowledge from devops to dev and finally security, but then you see how you are getting paid 35k a year, while you can even check every other plain dev salary submit in here or in userzooms glassdoor exceeding that salary around +10k, and any other smaller companies offer you at least 50k for a similar position, its just a shame and laughing at the employee really that you can't find a lower paying position in any other company for a security role Also if you tell your manager about your salary, they will tell you "it's a nice salary and if you wan't more, then you won't find it in this company" Add to that the general burnout feeling of the rest of employees, it's just really SAD seeing how employees smile and act funny in public, but will say how they are doing lots of work trying to remake a poor product deemed to sink in a record time for no reward or decent salary when they allow an anonymous chat in company wide meetings (that's the reason why they don't allow the anonymous chat anymore or skip the true questions :) ) There were also literal braind**d employees that cheered the CEO when he was announcing the layoffs for being "transparent", that's the kind of level of brainwashing this company tries to do to its employees It's hard staying in a good mood while working for this company even if you try to, trust me Cheers to the employees who got the chance to join a better company, and also those who are still here but stand to their values and face against the company decissions and policies when they degrade the employees conditions and compensation In general, best advice is leaving as soon as you can to get paid decently for your work in another company, you will find lots of similar comments here