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      Wireless Support Agent Interview

      29 Dec 2015
      Anonymous employee
      Concord, NC

      Other Wireless Support Agent interview reviews for ACN

      Wireless Support Agent Interview

      18 Jun 2017
      Anonymous employee
      Concord, NC
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through university. The process took 2 weeks. I interviewed at ACN (Concord, NC) in Dec 2015

      Interview

      I applied online on December 11th. HR called me on the 14th to discuss my application and resume as I had applied to two positions; Customer Service and Wireless Support. She explained that the customer service pays $11 per hour while the other pays $14. I advised that based on the commute I would only be interested in the Wireless position. She asked a couple tech questions such as "what mobile providers use sim cards?" She wanted me to come in the next day for an interview but I had literally just been diagnosed with severe pink eye; so I could not go in that soon. I interviewed on December 23rd. I was 20 minutes late due to traffic and interstate accidents; but I remained professional and was confident during the interview. I got the offer on December 29th and was emailed the information for the drug test and background check.

      Interview questions [4]

      Question 1

      How do you find the MEID on a smartphone?
      Answer question

      Question 2

      How do you troubleshoot a smartphone that will not connect to the internet?
      Answer question

      Question 3

      How do you troubleshoot a lamp that will not turn on?
      Answer question

      Question 4

      A lot of "tell me about a time"; basic customer service questions.
      Answer question
      Average interview

      Application

      I applied online. I interviewed at ACN (Concord, NC) in May 2017

      Interview

      applied online, got a call back for a phome interview three days later. f2f interview five days after that job offer followed several days later. process took 2 weeks total

      Interview questions [1]

      Question 1

      A few basic cellphone trouble shooting questions. followed by "Tell me a time when..." at least 3 pages of questions
      Answer question

      Wireless Support Agent Interview

      26 Aug 2016
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at ACN

      Interview

      Interviewed the day before the position started and called on the way home with the offer. Briefed on the call volume, pay and asked various Tech support and troubleshooting questions.

      Interview questions [1]

      Question 1

      Operating systems
      1 Answer