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      Advantmed

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      Remote Call Center Agent Interview

      24 Feb 2016
      Anonymous employee
      Guaynabo, PR

      Other Remote Call Center Agent interview reviews for Advantmed

      Remote Call Center Agent Interview

      22 May 2017
      Anonymous employee
      Santa Ana, CA
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Advantmed (Guaynabo, PR) in Jan 2015

      Interview

      It was a phone interview with the Hiring Manager then a phone interview with whom would be your manager along with her supervisor. It is possible that the call center manager may pop-in on the call. They may also have someone from another department on the call to ask you relevant questions. A lot of what would you do if..... nothing hard, really.

      Interview questions [1]

      Question 1

      One of the things they ask was a two life stories where you help someone with a problem, one with a successful outcome and the other with a less successful outcome.
      Answer question
      Easy interview

      Application

      I applied online. I interviewed at Advantmed (Santa Ana, CA) in Nov 2016

      Interview

      Easy, but allot of confusion on starting dates, and who I talked to last, etc. Allot of telephone tag, and told such-and-such will call you back, and then that person didn't know - they thought a different person was supposed to call.. and then they didn't know if the hourly was going to be 10.50 an hour or 11.00 an hour yet- said they were waiting to know what co will decide ( everyone starts same $). Was hoping it was 11.00 which I thought 11 was already way to low( Was 10.50). I learned, it's remote after training in Santa Ana, CA from 8-5 for first week, then work from home the second week, then back at SA office for third week- (2 weeks in office) the rest was remote. The men I talked to by telephone were confusing as I thought they sounded the same-learned later, it was because they were young men and in India. I seriously thought I was actually speaking to the same person using different names, telling me someone else will call me back. The low pay , the run -around, and start day change( start day ended up later) should have turned me off, but the job sounded pretty straightforward, and when I could actually have a full conversation with someone on phone- they were nice, easygoing, and didn't hound me with the annoying needless, interview questions- just -to- try-and throw me off..so, I was intrigued..even if I thought it might be to good to be true(remote/ no in person interview) and easiness of position described in interview, and.. Especially after reading all the horrible reviews, here, beforehand! Oh, I should add it was difficult for me to understand the Indian accents by phone, and remember all the Indian names I spoke to. Funny, how you get used to the accent and understand it the more you hear it.

      Interview questions [2]

      Question 1

      Do you know medical terminology?
      Answer question

      Question 2

      Are you available Full Time?
      3 Answers
      3