I applied online. The process took 4 months. I interviewed at American Airlines (Fort Worth, TX) in May 2016
Interview
I applied in February of 2016. I did not hear back until May of 2016. I was then invited to do the video interview. I used my Ipad, the video quality was very poor. They have a recorded man reading you the questions. You have 60 seconds to think about your answer and 180 seconds (if I remember correctly) to record your answer. The questions are basic. I just received word today (almost 2 weeks later) that I was invited to the F2F interview June 15th!
Interview questions [1]
Question 1
Describe your most memorable customer service experience? What made it so memorable?
I applied online. I interviewed at American Airlines in Jul 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.