I applied online. The process took 1 day. I interviewed at American Airlines (Fort Worth, TX) in Nov 2007
Interview
The whole thing was very professional, if a bit impersonal. I applied online & filled out a personality quiz. Then I spoke to the recruiter on the phone to schedule an interview. When I got there, I found out I was to be interviewed at a large table with 10 other people. The group made me self conscious of my responses, but it was great getting to listen to the other answers. That allowed me to tailor what I wanted to say to not only stand out from the others, but improve on any mistakes I saw them making. We were asked to wait outside afterwards, and those who didn't get offers were called in one at a time to be told why. The rest of us received offers in the mail and got to pick which training class we wanted to participate in.
Interview questions [1]
Question 1
Describe one situation in which you had to deal with an upset client. How did you resolve the situation?
First they assign you an interview, so doesn’t matter if you are available or not, and they don’t tell you when it is until about 5 days before. I scrambled to get my work covered for that day and in an email they tell you to get to the airport 15 min before your time. I get their on time but have to wait at the ticket line to tell someone I’m there. By the time I get to a person, it’s my interview time and it proceeds to take more time for the agent to tell someone I’m even there. At this point I’m late and the supervisor tells me that the manager said I’m late and I’ll need to reschedule. It’s not even 3 minutes past, and I’ve left work early and driven 30 minutes for nothing. They don’t even validate my parking for me, so now I have to pay to park for nothing as well. Don’t bother applying here, it’s a waste of time.
Not much to say, I didn’t get the job. I interviewed online and it was pretty straight forward, but I didn’t like the location I would’ve had to work at, so we didn’t proceed
I interviewed at American Airlines (Greenville, SC)
Interview
The interview process was professional and well-structured. It began with an initial discussion about my background and experience, followed by questions focused on my skills, problem-solving abilities, and how I would handle responsibilities related to the role.
Interview questions [1]
Question 1
They asked me how I handle pressure when multiple priorities are competing. It stood out because it directly relates to the pace of the role and how I stay organized and focused