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      American Airlines

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      Associate Analyst/Analyst, IT Operations Help Desk Interview

      17 Jun 2022
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at American Airlines in Jun 2022

      Interview

      Got a phone call from a recruiter. I was asked some questions regarding situations someone in Help Desk would face. I felt like I did good as I was told that I would be moving on to the next phone interview that would take place in a few days. However, I got an email within two days that they rejected me. I feel like I was tricked in a way.

      Interview questions [2]

      Question 1

      What does customer service mean to you?
      Answer question

      Question 2

      A user can't access their email. How would you proceed and what steps would you take?
      Answer question