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      Customer Success Advocate Interview

      2 May 2019
      Anonymous interview candidate
      Saint Louis, MO
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Block (Saint Louis, MO) in Apr 2019

      Interview

      I applied online and was contacted a week later to submit a writing sample. I returned the writing sample within an hour of receiving the prompt, and heard back the following week to complete a mock call. I thought the mock call went really well, I had thoroughly reviewed the material they gave me for it beforehand. It wasn’t awkward for me at all, although the person I was doing it with repeatedly stated that “these things are always awkward.” I felt we had a good flow. After the call ended, the person I spoke with told me to keep an eye on my email for the recruiting team to contact me. I emailed the recruiter I had been in contact with two days after the mock call thanking them for the opportunity for the mock call. Then, they completely ghosted me. In the future, feedback or notice of rejection would be wonderful, especially for a company that claims to value comprehensive customer service. Why aren’t they able to provide similar respect to their clients and prospective employees?

      Interview questions [1]

      Question 1

      What is your customer service philosophy?
      Answer question
      4

      Other Customer Success Advocate interview reviews for Block

      Customer Success Advocate Interview

      13 Sept 2024
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Negative experience
      Average interview

      Application

      The process took 2 weeks. I interviewed at Block (Dublin, Dublin)

      Interview

      Pre-screening calls x2 [first with a team member to check language skills, then with Managing Director]. The following week was 4 back to back interviews in 1 day. Mixture of team members, team lead, and Senior leadership. Way too long a process for a junior level role like this.

      Interview questions [1]

      Question 1

      Lots of competency based, tell me about a time...
      Answer question

      Customer Success Advocate Interview

      5 Oct 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Block

      Interview

      Very easy straight the point. There are two interviews. The first one they ask you basic question customer service questions. Second Interview you have to memorize a scenario and give instructions to recruiter.

      Interview questions [1]

      Question 1

      Customer service based questions and scenario
      Answer question

      Customer Success Advocate Interview

      4 Sept 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Block

      Interview

      It was easy and simple. I had to wait a little bit to get to the actual interview but not that much. The interviewers were nice and pleasant. They answered all my questions

      Interview questions [1]

      Question 1

      They asked some some questions about how I would handle certain situations
      Answer question

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