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      Product Support Specialist Interview

      27 Apr 2022
      Anonymous interview candidate
      Austin, TX

      Other Product Support Specialist interview reviews for Box

      Product Support Specialist Interview

      4 Apr 2024
      Anonymous interview candidate
      Chicago, IL
      No offer
      Negative experience
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Box (Austin, TX) in Apr 2022

      Interview

      Two hour interview with 4 different managers, then a 30 minute demonstration. Blamed internal mobility for the delay in response and tried to spin it as something positive. Did not receive an offer, was told I needed more experience, but every manager I interviewed with had none when they began my position. Overall a terrible experience.
      1
      avatar
      Box response
      4y
      At Box, candidate experience is always top of mind for us and we appreciate you taking the time to fill in the review. We understand that the decision making time frame was less than ideal. For some context, we had some unexpected changes on a few teams, and it took us longer than anticipated to get all of the moving pieces sorted out. Again, we do apologize for the delay and wanted to thank you for taking the time to meet with everyone.
      Average interview

      Application

      I applied online. I interviewed at Box (Chicago, IL)

      Interview

      The interview process started with a phone interview. After the phone interview, there was an interview with the Hiring Manager. After the Hiring Manager, there was a separate interview with 4 of the team members. The whole process took over 2 weeks for me.

      Interview questions [1]

      Question 1

      Describe an issue that you had to assist a client with. How did you resolve the issue?
      Answer question
      1

      Product Support Specialist Interview

      3 May 2024
      Anonymous interview candidate
      Austin, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Box (Austin, TX) in Apr 2024

      Interview

      I had a 30-minute call with the recruiter, followed by a 30-minute call with the hiring manager, four back-to-back 30-minute interviews with team members, and a 1-hour presentation. I read the reviews here before the interview and I can agree: the process is overkill for a salary that's pretty close to what you might earn as a cashier at Costco or similar positions. This was the first time I've felt compelled to leave a negative review for an interview—it actually leaves a sour taste post-interview. From my experience, the process was much easier for substantially higher-paying jobs. The only saving grace was that the people seemed nice.

      Interview questions [1]

      Question 1

      pretty similar STAR based questions
      Answer question

      Product Support Specialist Interview

      28 Jul 2022
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Box in Jul 2022

      Interview

      One of the best interviewing experiences I've ever had. We started with a 30-min HR phone screening. Then I had a 30-min manager screening specific to the team I'd be working with. Next was an interview panel with 4, 30-min 1:1s with various different team members, and a short presentation. The entire team was really great and the process was super transparent.

      Interview questions [1]

      Question 1

      There were a lot of basic STAR-based questions.
      Answer question
      1