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      Customer Success Manager Interview

      29 Aug 2019
      Anonymous employee
      Baltimore, MD
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Broadly (Baltimore, MD) in Aug 2019

      Interview

      The interview process consisted of two phone interviews and one on-site visit segmented into 4 half hour slots with four interviewers from senior management, each with their own set of questions and a unique opportunity to ask them any questions about their professional careers, experiences, work at Broadly, advice for the new guy, etc.

      Interview questions [1]

      Question 1

      Do you believe managing a book of business in the manner discussed will be a challenge for you?
      1 Answer

      Other Customer Success Manager interview reviews for Broadly

      Customer Success Manager Interview

      25 Mar 2023
      Anonymous interview candidate
      Oakland, CA
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Broadly (Oakland, CA)

      Interview

      I had a deeply negative experience interviewing with Broadly, a company that I had been excited to work for. While the recruiter and hiring manager were great to work with, the final round of interviews left me feeling hurt, disrespected, and angry. Despite everyone else being nice, there was one person who was incredibly rude and disrespectful towards me throughout the interview. She berated me, mocked me, and even mocked my background. Her behavior was completely unprofessional and unacceptable. Despite the fact that everyone else in the final round of interviews had liked me, this one person's negative attitude and disrespectful behavior cost me the job. Even now, thinking back on this experience stings and I feel deeply hurt by the way I was treated. Overall, my experience with Broadly was a negative one, and I would caution anyone considering applying for a job with this company. While some of the people I interacted with were great, the toxic behavior of one person was enough to ruin the entire experience for me.

      Interview questions [1]

      Question 1

      Walk me through your background
      Answer question
      1

      Customer Success Manager Interview

      5 Jul 2019
      Anonymous employee
      Baltimore, MD
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Broadly (Baltimore, MD) in Jun 2019

      Interview

      Thirty minute screen call with HR followed by a phone interview with manager and in-person interviews with the CSM team. The great thing about Broadly is that they are looking for the right fit for their amazing culture. Many of the questions related to that. The other questions related to your background and how it would translate over to the role. The interview process from start to finish was great. Everyone was very open and honest about Broadly and the role and it is clear they have a passion for the company.

      Interview questions [1]

      Question 1

      Describe how you handle a heavy workload.
      Answer question
      1

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