I applied through a recruiter. The process took 1 week. I interviewed at CIBC (Toronto, ON)
Interview
Interview process was real very smooth and easy going. The HR officer was really very friendly and supportive. He asked me questions related to the profile and have a lot of information about the profile too.
Interview questions [1]
Question 1
A recent event on job where I made an exceptional customer service experience.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
