I applied through an employee referral. The process took 5 weeks. I interviewed at CIBC (Brampton, ON) in Aug 2016
Interview
I knew that the particular branch was hiring because one of my co-workers at another job worked for them and knew one of the hiring managers. They had me create an online profile, and then apply to the position online too. First was a phone interview with an HR Coordinator that lasted about 10-15 minutes (she was late and I almost thought she forgot) and then an in-person interview with the Branch Manager and another manager, which lasted 20ish minutes.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
