I applied online. I interviewed at CIBC in Nov 2017
Interview
First a phone interview will take place with a recruiter asking basic, general questions. If you pass, it is followed by an in-person interview with the branch general manager.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
