I applied online. The process took 3 weeks. I interviewed at CIBC (Oshawa, ON) in Aug 2018
Interview
Applied online process took over 2+ weeks. I had an unexpected phone call by a recruiter just reviewing my resume and asked me a few questions like: What do you do at your current job? What is good customer service to you (How do you define good customer service)? Have you applied anywhere else? Do you speak another language and which locations are most convenient to you and what is your availability? After that call, 3 days later I got a call for an interview they wanted to schedule it ASAP as in the next day. I had two people interview me and they were very nice and made me feel extremely comfortable. Make sure to dress professionally and SMILE a lot. They want to hire happy excited members!
Interview questions [1]
Question 1
1. Tell us about yourself
2. What do you like about your current job
3. What is good customer service? How do you define it?
4. Why do you want to work?
5. What do you know about the CSR position?
6. Give an example of a time you gave good customer service?
7. Why do you like helping other people?
8.Did you ever play in a team when you were in highschool.. what was your role and what did you do?
9. What are your skills? (strengths.. weaknesses) (Make sure you say I have very good customer service skills.. give example!)
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
