I applied online. The process took 4 weeks. I interviewed at CIBC (Calgary, AB) in Feb 2014
Interview
Applied online, took 3 weeks to make it to the final interview with an intake manager and branch manager ! now waiting for the final call of recruitment !
Interview questions [1]
Question 1
Role Play of how would you deal with an angry customer
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
