I applied through other source. I interviewed at CIBC (Edmonton, AB) in Nov 2014
Interview
I went to the open house at the end of August, and have an opportunity to process an phone interview at the beginning of November. It's 30 min talk, asked some behavioral questions. tell a time you have to send some disappoint information to the customer. what's the challenging part you feel about the job. tell a time you delivered exceptional customer service, and what you did made it outstanding. The phone interview went well, but as there is currently no openings for the position, the interviewer asked me apply later in Dec and move to the final interview.
Interview questions [1]
Question 1
Not difficult, but need to prepare for your answers, and try to keep calm and think about what the interviewer is expecting you to answer.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
