I applied online. The process took 4 weeks. I interviewed at CIBC (Toronto, ON) in Dec 2023
Interview
Fair and focused on KSAO. The first interview was online by Google Meet and the second one was in person at the branch that I applied for. Both interview took around 1hour and was very professional
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
