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      CONNECT

      Part of American Family Insurance

      Engaged employer

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      Related searches: CONNECT reviews | CONNECT jobs | CONNECT salaries | CONNECT benefits
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      Customer Service Representative Interview

      8 Nov 2025
      Anonymous interview candidate
      Madison, WI
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at CONNECT (Madison, WI) in Oct 2025

      Interview

      Typing Test, Computer Literacy Test, Video Interview, Onsite Interview with 2 managers. Feedback for the managers would be to NOT speak as though they are offering me a role, if they are not going to. It was not said in hypothetical, like, "if you get the role, you will..." She said, "your offer will come within 2 weeks" and "you will fit in well here". It was very off putting to get the standard rejection email after that.

      Interview questions [1]

      Question 1

      Give an example of how you've dealt with a difficult customer.
      Answer question

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