I applied online. The process took 4 weeks. I interviewed at Capital Group (Norfolk, VA) in May 2015
Interview
The interview process was quite lengthy. 3 interviews in total - phone, skype (using their own software Greenjob i think) and in-person. One of the interviewers missed their appointment time with me and the final interviewer in-person, didn't really seem interested in what I was saying, but was rather focusing on filling out her 6-7 page form during the interview. She did mention she would be filling that out, but felt it took away from her listening.
Interview questions [1]
Question 1
Why are you interested in capital group? Describe a time you provided excellent customer service? Describe a time you dealt with a difficult customer? What do you know about our company?
I applied online. The process took 3 weeks. I interviewed at Capital Group in Apr 2025
Interview
There are 2 interviews I believe. I’ve done round one which is a teams interview. It went very well. I would recommend staying confident in answers. They are looking for a compatible candidate.
The interview process was easy. There are three interviews in total, one with the team manager that yo will be working with if hired and 2 with higher managers back to back.
Interview questions [1]
Question 1
There are a lot of situational questions. Tell me about a time you had a stressful situation happen at work and what did you do?
I applied online. I interviewed at Capital Group in Mar 2022
Interview
Go through 2 interviews. Get talked through email, and first interview is a phone interview, 2nd interview is a group/introducing you to the company and it was a 2 hour long interview with two different managers on a web interview.
Interview questions [1]
Question 1
a lot of showing your skills and a lot of customer service problems you ran into and how you solved them. they like you to provide examples.
