Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Citi

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Citi reviews | Citi jobs | Citi salaries | Citi benefits | Citi conversations
      Citi interviewsCiti Collector interviewsCiti interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Indeed, Inc.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Collector Interview

      18 Feb 2014
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Citi

      Interview

      First, you fill out an online questionnaire - then you might get a call based on your answers. I received a call within 3 days, at which time a phone interview was scheduled for about one week later. The phone interview was scheduled for an hour, it probably lasted less than 30 minutes for me. After that, I was told I would be recommended for an in-person interview and should hear back with 7-10 days. That 7-10 days turned out to be more like a month, but I did hear back, which was to schedule an onsite interview. The onsite interview took place about two months after the phone interview, and that lasted about 30 minutes. My interviewer said she would recommend me for hire but it was ultimately up to HR who would also decide my rate of pay. I found out within 10 days I had been hired and that the next class would be starting in October - so I had to wait almost a full two months before actually starting work. So about four months from submitting the online questionnaire to actually starting work.

      Interview questions [1]

      Question 1

      Provide an example of when you had to deal with an unhappy customer and how did you handle the situation.
      Answer question

      Other Collector interview reviews for Citi

      Collector Interview

      18 Apr 2022
      Anonymous employee
      Jacksonville, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Citi (Jacksonville, FL)

      Interview

      It was pretty easy and quick. Just a few basic questions, and then after interview you have about three months of in class training. Overall a pretty good experience and would recommend if you’re just starting out.

      Interview questions [1]

      Question 1

      Why did you apply for citi bank?
      Answer question

      Collector Interview

      10 Apr 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Citi

      Interview

      30 minutes , behavioral questions, dress professional , everyone is watching , interview with one of the managers in the department. Drug test onsite, ask about you, why should we hire you? Collections is very easy

      Interview questions [1]

      Question 1

      How would handle a difficult customer?
      Answer question

      Collector Interview

      12 Jul 2017
      Anonymous employee
      Jacksonville, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Citi (Jacksonville, FL)

      Interview

      Applied and took 2 assessments online. Got called and set up a phone interview. Got called back for an in-person interview and was notified that I got the job via e-mail.

      Interview questions [1]

      Question 1

      Why are you interested in collections?
      Answer question