I applied through an employee referral. I interviewed at Citizens (Boston, MA) in Apr 2022
Interview
The Interview was interesting. Lots of questions were asked and enjoyed answering all of them. It was roughly around 40 min and detailed oriented. We talked about customer service, sales, coaching and development.
Interview questions [1]
Question 1
Tell me something about yourself
How would you handle an upset client or customer.
Very welcoming, conversational. The manager was enthusiastic and spoke about the culture and job requirements. I felt positive about Citizens Bank, coming from another field. I do not have any thing else to say.
It was pretty standard and expected interview. I didn't get anything that i wasnt really expecting from a youtube video and asking industry questions. dont have issues at the moment with the process overall
I applied through an employee referral. The process took 6 days. I interviewed at Citizens (Broadview Heights, OH) in Aug 2025
Interview
The interview process was very easy. I completed an online assessment and video interview first. After evaluating my online assessment and video interview, I was contacted by Citizens with different selections for scheduling an interview. I picked one, showed up early (as they ask that you show up 15 minutes early), and sat down with the Branch Manager. It was a great interview and the Branch Manager was very courteous and friendly while demonstrating that they were very passionate about their role with Citizens. It was a great interview experience.
Interview questions [1]
Question 1
They asked me if I had any experience with Salesforce, which was not specifically mentioned in the qualifications or preferences to my recollection.