Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Coinbase

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Coinbase reviews | Coinbase jobs | Coinbase salaries | Coinbase benefits | Coinbase conversations
      Coinbase interviewsCoinbase Support Analyst interviewsCoinbase interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Support Analyst Interview

      20 May 2021
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Coinbase (Dublin, Dublin) in Feb 2020

      Interview

      The interview process was great until you are asked to spend a whole afternoon meeting at least 6 people to interview you and ask you the same questions over and over again. Apparently, everyone you interview with will need to give positive feedback about you, as stated in the "Thanks, but no" email. So, if you don't get along with superficial and rather inept middle managers AND managers, you're out. This can be someone interviewing you from their office in the U.S. via videoconference on a bad mood because they have to log in at 8am / 9am in the U.S. to actually interview you and ask you the same questions you've been asked all afternoon in Dublin. I have personally never experienced middle managers or managers in finance that did not even have basic knowledge of the financial industry. It was mind boggling for me to realise that some of the "managers" I was forced to interview with had little to no knowledge of financial markets or cryptocurrencies. In fact, those interviewers will be the ones testing your "Character", you will need to be prepared to go completely U.S. "I AM SO HAPPY AND COINBASE IS MY LIFE" hype style or you will be met with uneducated "Start-up Tech Cali" girls/boys that will put you down for not being as cool as them. If you've not been hired by the typical Tech companies before like Facebook or Google, but you have been hired by relevant financial institutions/companies, you're not cool enough and you're out. My advice to anyone wishing to go from traditional finance to cryptos is: do not do it with this company. You can do better than Coinbase, it's not that hard and you will not have to go back to a high school mentality of cool and non-cool kids. This company truly does not value your skills, they just value your "vibes". You don't make money "vibing" in finance, some of the managers there should truly go back to their marketing jobs or "start-up" try hard jobs.

      Interview questions [1]

      Question 1

      Tell me about yourself? What made you choose Coinbase?
      Answer question
      11

      Other Support Analyst interview reviews for Coinbase

      Support Analyst Interview

      10 Nov 2023
      Anonymous interview candidate
      Seattle, WA
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 6 weeks. I interviewed at Coinbase (Seattle, WA) in Sept 2023

      Interview

      A strange process. I applied for one position in the company, and after the first interview for that position was informed that I wasn't a good fit for the role, but there was another role I would be a good fit for, and my information was sent over to that recruiting team. The recruiter called me the next morning and we had a quick and easy phone interview. I then went through another interview, which was easy enough - in all of these cases, interviewers were friendly, asked interesting questions, and had clearly read my resume and application. Unfortunately, things got weird from here on out. I was then asked to take the "COINSights" test online, which was dozens of in-depth, highly technical questions about Scaled-Agile Framework project management as it pertains to software development (SAFe v5.1), something entirely irrelevant to the job I was going to be doing. I somehow passed, and then had two more rounds of interviews. The first of these was at 5:30am local time and only took fifteen minutes as the interviewer, who was in Europe, had not actually prepared any questions. The next interview was a day later and was quite difficult as it was all about specifics of cryptocurrency, but I appear to have passed. After clearing all of these hurdles - four interviews and a screening - I was congratulated and scheduled for a final panel interview a week later. The morning of that final interview, I woke up to an email saying that "regretfully" they had found an "ideal" candidate for the role and would be canceling my interview. I told them I understood but asked for feedback in the event that another role opened up, and the recruiter told me he would call me later in the day to debrief. Haven't heard anything since. That was two weeks ago. For the most part, communication was great during the process and everyone was charming, but after nearly six weeks of back-and-forth scheduling, hard work, early mornings, and study, I feel a bit cheated that I wasn't given the chance to get to that final interview before a decision was made. So it goes.

      Interview questions [1]

      Question 1

      "After a quick Kanban session, the product sponsor has approved your changes and you're ready to launch! Upon deployment of your team's pilot program, you are made aware of a back-end coding issue causing two-factor authentication to fail for a certain subset of end users, locking them out of their accounts. What are the most and least effective solutions to propose to the technical team?" (Dude, what? This is a customer service position.)
      Answer question

      Support Analyst Interview

      23 Sept 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Coinbase

      Interview

      Short wait between applying and being moved to the next step, which was giving a writing sample. Approximately 2-3 weeks wait after that before being invited to interview. After that, I received an offer the next day. Overall, a great, no-hassle process!

      Interview questions [1]

      Question 1

      Describe a time when you were able to make an unhappy customer happy.
      Answer question
      1

      Support Analyst Interview

      19 May 2021
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Coinbase in May 2021

      Interview

      The interview process for this position was painless and easy. The first interview was with the recruiter where I was asked some basic questions about my background and then the second was with the hiring manager who dove deeper and asked more specific bevahioral questions.

      Interview questions [1]

      Question 1

      What is your familiarity with Coinbase and cryptocurrency?
      Answer question
      1

      Top companies for "Compensation and Benefits" near you

      avatar
      Amazon
      3.7★Compensation and benefits
      avatar
      Google
      4.5★Compensation and benefits
      avatar
      Meta
      4.6★Compensation and benefits
      avatar
      Amazon Web Services
      3.9★Compensation and benefits

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.