My résumé was reviewed by the supervisor of the department I was applying for & due to need of agents, I was transferred straight away. My hire time frame as an internal employee was shorter then the average due to the department's desperate need. It was a somewhat lateral move good for gaining cross training & more experience points & contacts that are good for future advancement. Having the support of your current supervisor is necessary. Obviously the higher you're trying to go, the more interviews are needed & it could take considerably longer then 14 days to transition into your new role after the final decision & in some cases after the final announcement have been made.

You're brought into a stadium of applicants, matched with a supervisor, taken into a cafeteria where you're interviewed at a lunch table surrounded by other applicants conducting their interviews. It was extremely impersonal and somewhat belittling - you feel a bit like cattle.

interview is calm and easy but professional,ask on how you deal with customers.they give u examples scenarios,they explain to you the job scope.be on time,they treat you professionally.mostly 5 to 10 people are interview the same time.usually supervisors were ask to interview applicants.