I applied through an employee referral. The process took 3 weeks. I interviewed at Comcast in Oct 2011
Interview
Comcast usually interviews several times per month as there is a lot of turnover with front-line employees. Interviews are with one to two supervisors. You will be asked about 10-15 situation questions. I've interviewed people for this position before and oddly enough, the question about workplace conflict usually gets people disqualified more than any other question. There is a phone interview and an online test that tests your ability to multitask as well as a personality test before the actual interview. The whole process takes roughly a month to three weeks.
Interview questions [1]
Question 1
Tell me about a time when you've had a conflict in the workplace.
Easy and understanding they want you to succeed and I felt like I was encouraged to ask questions and they were really professional.
Comcast despite its rep cares about its employees it seems
The interview was very smooth and straightforward they ask questions dealing with your previous job experiences and skills. They ask about key metrics used and numbers. They ask how to deal with a customer that is upset and angry.
Interview questions [1]
Question 1
What are some key metrics used at your previous job?
I applied through a recruiter. The process took 2 weeks. I interviewed at Comcast (Alabama City, AL)
Interview
Wow - they ask you like 35 questions - or that's what it felt like! 2 people interviewing you. They are asking you sales questions and many different scenarios. Be prepared to answer how you would overcome objections.
Interview questions [1]
Question 1
Explain a time that you had to provide above and beyond customer service
