I applied online. The process took 3 weeks. I interviewed at Deel (Kingston) in Apr 2023
Interview
The interview process had to be the most comfortable I have ever undertaken. I interviewed with two of the customer support leads and they were amazing. super friendly, asked great questions, and it was clear they wanted to get to know me as a person to see if I would fit into the culture. They were super receptive and open to answering all the questions I had for them. I have worked in customer support for a long time (7+ years) and the Deep team is definitely the most friendly bunch I've had the privilege of interacting with. Overall it was a comfortable experience and I wouldn't hesitate to do it again.
Thank you for your review and welcome to the Deel Customer Support team! Thank you for your dedication in going through a 3+ week process. This is a very high volume role and can take time to get through the interview process with many candidates in a thoughtful way!
Other Customer Support Specialist interview reviews for Deel
I applied through an employee referral. The process took 1 week. I interviewed at Deel (Bogota, Cundinamarca) in Dec 2025
Interview
First, I had an interview with Antal that was the amazing recruiter, then I had the next interview with a Team Lead, this one was much more about skills and how I handled process in previous roles. The next interview was with the Manager and for this one they focused more on the improvements of processes and things I did that were above and beyond. And the last one was with a FinTech and Payments Lead, this one was focused on the Deel values. I felt supported and comfortable throughout the entire process, it was well-organized.
Interview questions [1]
Question 1
Tell me about a situation where you had to move fast while maintaining quality
I applied through an employee referral. The process took 3 weeks. I interviewed at Deel (Buenos Aires) in Dec 2025
Interview
Background and experience at first, Technical task about answering customers, later describe how you demonstrate consistency, handle problems and priorities, stay efficient, and go the extra mile when you identify opportunities to improve the team or the product or service being provided. Include role-play examples and explain how you align with Deel’s values.
Interview questions [1]
Question 1
Can you describe a time when you remained optimistic despite a challenging situation at work?
It was very fast and precise, moved to the next steps almost the next day after the previous one. The hiring manager was really nice and I think the best way to get in is by referral.
Interview questions [1]
Question 1
Phone simulation and chat simulation. The rest were basic customer support questions.
